Ashley wells
Kenner
Summary
Dynamic Customer Support Specialist with a proven track record at Marriott, excelling in problem-solving and complaint handling. Skilled in CRM software, I fostered strong client relationships, enhancing customer satisfaction and loyalty. My ability to manage high-stress situations led to effective resolutions, driving repeat business and positive feedback.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Marriott
01.2020 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Intercontinental Hotel Group
03.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Entry Clerk
JW Marriott
06.2014 - 09.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Education
High School Diploma -
Nationwide Acadmeny High School
Hollywood, FL05-2005
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist
Marriott
01.2020 - 06.2024
Customer Service Representative
Intercontinental Hotel Group
03.2017 - 04.2019
Data Entry Clerk
JW Marriott
06.2014 - 09.2018
High School Diploma -
Nationwide Acadmeny High School
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