Ashley Dison
Violet
Summary
Detail-oriented professional with extensive experience in customer service and front desk operations. Known for strong multitasking abilities and a commitment to enhancing customer experiences, driving successful outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales and Service Agent
Direct Auto Insurance
Chalmette, LA
06.2023 - 05.2026
- Assisted customers with policy inquiries and claims processing, ensuring timely resolution and satisfaction.
- Managed high-volume phone calls, providing accurate information and support to policyholders.
- Reaching sales goals by closing inbound leads, while also out sourcing leads through marketing.
- Cultivating referrals by maintaining business partner relationships.
Front Desk Receptionist
Five Hearts Healthcare
Violet, LA
06.2022 - 11.2022
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance workflow efficiency.
- Monitored inventory of office supplies and ordered replacements as needed to ensure operational readiness.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained accurate patient records and updated information in electronic health systems.
Receptionist
Nunez Community College
Chalmette, LA
03.2021 - 03.2022
- Managed front desk operations, ensuring smooth communication between departments and visitors.
- Coordinated scheduling for appointments and meetings, optimizing use of resources and time.
- Assisted students and faculty with inquiries, providing accurate information and support services.
- Maintained organized filing systems, enhancing retrieval efficiency for administrative documents.
Education
No Degree - Sociology
University of New Orleans
New Orleans, LAHigh School Diploma -
Chalmette High School
Chalmette, LA05-2020
Skills
- Cross-selling and upselling
- Strong work ethic
- Customer service
- Multitasking and organization
- Computer skills
- Data entry
- Customer relationship management
- Conflict resolution
Timeline
Sales and Service Agent
Direct Auto Insurance
06.2023 - 05.2026
Front Desk Receptionist
Five Hearts Healthcare
06.2022 - 11.2022
Receptionist
Nunez Community College
03.2021 - 03.2022
No Degree - Sociology
University of New Orleans
High School Diploma -
Chalmette High School