Ashton Jackson
Marketplace Chevrolet
Keithville
15
years of professional experience
Experienced technician with a background in automotive repair, parts management, and customer support. Known for strong troubleshooting, attention to detail, and clear communication that supports accurate repairs and dependable service.
Work History
Technician
1 Year 11 Months- Diagnosed vehicle issues using scan tools, inspections, and manufacturer repair procedures.
- Performed routine maintenance, brake service, and fluid replacements with consistent accuracy.
- Documented completed work, parts usage, and repair findings in service records.
C Level Technician
1 Year- Inspected vehicles for tire wear, brake condition, and alignment issues.
- Performed oil changes, fluid services, and routine maintenance accurately.
- Replaced tires, mounted wheels, and balanced assemblies using shop equipment.
- Diagnosed common mechanical concerns and recommended appropriate repair services.
Parts Sales Manager
3 Years 6 Months- Led parts sales team to deliver accurate customer recommendations and maintain strong service standards.
- Trained associates on AutoZone product lines, catalog lookup, and counter sales procedures.
- Monitored inventory levels and coordinated stock replenishment to support parts availability.
- Resolved customer concerns by identifying correct replacement parts and compatible accessories.
- Coached team members on upselling techniques and effective suggestive selling practices.
USAA Insurance Representative
5 Months- Advised policyholders on coverage, benefits, and claim status with accurate, compliant communication.
- Resolved billing, eligibility, and enrollment inquiries using CRM and policy administration systems.
- Processed claims updates, documentation, and correspondence while maintaining service accuracy.
- Interpreted insurance policies to explain terms, exclusions, and next-step actions clearly.
- Documented customer interactions thoroughly to support continuity, compliance, and audit readiness.
Transporter
2 Years- Transported finished vehicles across yard and outbound routes while following safety and handling procedures.
- Inspected vehicle condition before movement, documenting damage and reporting exceptions for corrective action.
- Assisted team members with vehicle staging and movement, improving workflow reliability across logistics operations.
Delivery Driver
9 Months- Delivered pizza orders accurately, ensuring timely handoffs and correct customer receipts.
- Verified order details, payments, and delivery addresses to prevent errors and delays.
- Navigated efficient routes to maintain on-time deliveries during high-volume shifts.
- Communicated order issues and customer concerns promptly to kitchen and store staff.
- Supported carryout and front counter needs during peak rush periods.
Shift Leader
1 Year 8 Months- Supervised crew members during peak service, maintaining fast, accurate order flow.
- Trained new team members on POS procedures, drink preparation, and guest service standards.
- Monitored inventory levels, restocked supplies, and reduced shortages during shift operations.
- Resolved customer concerns quickly, preserving service quality and store reputation.
- Enforced food safety and sanitation procedures across front counter and production areas.
- Managed cash handling, reconciled registers, and supported daily closing accuracy.
- Coordinated opening and closing tasks, ensuring readiness for smooth shift transitions.
Technical Support Representative
3 Years 2 Months- Resolved complex hardware, software, and connectivity issues using troubleshooting workflows and knowledge base resources.
- Guided customers through account, device, and application setup with clear, accurate technical instructions.
- Documented case details, issue patterns, and resolution steps in CRM systems for consistent follow-up.
- Escalated unresolved incidents to specialized teams while maintaining ownership and customer communication.
Education
Associate of Science - Business Administration
Skills
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Power Tools and Equipment
Written/Verbal communication
Troubleshooting
Data entry
Timeline
Technician
Marketplace Chevrolet
11.2024 - CurrentRead More
C Level Technician
Firestone Complete Auto
11.2023 - 11.2024Read More
Parts Sales Manager
AutoZone
05.2020 - 11.2023Read More
USAA Insurance Representative
Teleperformance
12.2019 - 05.2020Read More
Transporter
Hyundai Glovis
05.2017 - 05.2019Read More
Delivery Driver
Johnny's Pizza House
08.2016 - 05.2017Read More
Shift Leader
Dunkin' Donuts
12.2014 - 08.2016Read More
Technical Support Representative
Teleperformance
08.2011 - 10.2014Read More
Remington College
Associate of Science from Business Administration
Read More