A'Shunte Epps
Shreveport
Summary
Detail-oriented and analytical accounting professional with a strong background in billing, financial documentation, and customer account management. Experienced in maintaining accurate financial records, supporting audits, and managing accounts receivable processes. Currently pursuing a Master of Legal Studies with concentrations in Employment Law and Wealth Management, bringing a strong understanding of compliance, confidentiality, and organizational ethics. Proven ability to work independently, manage multiple priorities, and contribute to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Billing Clerk
Bossier Parish Police Jury
Benton, LA
04.2024 - 03.2026
- Managed invoicing and billing operations ensuring accuracy and timeliness.
- Maintained detailed financial records to support audits and internal reporting.
- Reconciled account balances and resolved discrepancies to ensure accurate accounts receivable reporting.
- Communicated with customers regarding billing inquiries and account balances via phone and email.
- Processed and tracked payments, ensuring proper documentation and recordkeeping.
- Opened new customer accounts by collecting deposits, processing service agreements, and verifying sensitive personal information.
- Coordinated service activations to ensure accurate start dates and proper account setup.
- Finalized terminated accounts by generating final bills, collecting forwarding addresses, and initiating refund processes.
Guest Service Coordinator
X-Well INC.
Dallas, TX
03.2023 - 11.2023
- Coordinated client scheduling, payments, and service records in a fast-paced environment.
- Maintained accurate transaction records and handled customer concerns professionally.
- Supported daily operations requiring strong organization and multitasking skills.
Financial Relationship Specialist
Regions Bank
Irving, TX
12.2021 - 12.2022
- Managed customer accounts, processed transactions, and ensured compliance with banking regulations.
- Assisted clients with financial products and services while maintaining strict confidentiality.
- Balanced cash drawers and verified daily transactions for accuracy.
Education
Master of Legal Studies - Human Resources & Employment Law
Texas A&M University
College Station, TX12-2027
Bachelor of Science - Accounting
Grambling State University
Grambling, LA04-2021
Skills
- Billing Processes
- Financial Recordkeeping
- Audit Support & Documentation
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Data Accuracy & Attention to Detail
- Confidentiality & Compliance Awareness
- Customer Account Management
- Time Management & Multitasking
- Strong Written & Verbal Communication
- Financial systems (experience with billing platforms; willing to learn Sage 100 & Paylocity)
Certification
Willingness to Obtain: Certified Public Accountant (CPA) licensure within 12–18 months
- Actively pursuing continued education in accounting, compliance, and financial management
Timeline
Billing Clerk
Bossier Parish Police Jury
04.2024 - 03.2026
Guest Service Coordinator
X-Well INC.
03.2023 - 11.2023
Financial Relationship Specialist
Regions Bank
12.2021 - 12.2022
Master of Legal Studies - Human Resources & Employment Law
Texas A&M University
Bachelor of Science - Accounting
Grambling State University
Leadership & Involvement
National Association of Black Accountants (NABA) — President (2020–2021)
- Led organizational initiatives and coordinated events to support student development.
Student Government Association — Junior Class Associate Justice (2019–2020)
Grambling State University Peer Advocate (2019–2021)
- Provided guidance and support to students, resolving concerns and promoting campus resources.