Asia Lyles
New Orleans
Summary
Assisted in completing tasks efficiently and effectively. Provided exceptional customer service with 7 years of experience. Adapted quickly to new challenges and environments.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Hilton New Orleans Riverside
New Orleans, LA
05.2024 - Current
- Supervised a team of 13 guest services agents and bellmen, ensuring high standards of customer satisfaction.
- Implemented process improvements to enhance guest experience and operational efficiency.
- Resolved guest complaints and concerns promptly, fostering positive relationships with visitors.
- Monitored and assisted with front desk operations, maintaining accurate records and compliance with company policies.
- Worked closely with other departments to meet guest needs and provide best possible experience.
Security Guard
Edifice Protection Group
New Orleans, LA
05.2019 - 05.2024
- Monitored CCTV cameras placed in and around my post
- Observed and reported any unusual activity near my post and payed close attention to my surroundings to ensure safety of tenants and guests
- Assessed situations and found proper resolutions
- Responded to any tenant and/or guest questions and concerns
Sales Associate
TJ Maxx
New Orleans, LA
03.2019 - 05.2021
- Neatly processed, stocked, and arranged store merchandise on displays and shelves
- Operated POS systems as well as accurately handling cash transactions
- Ensured quality guest experiences by welcoming and engaging with customers on the sales floor
- Promptly and accurately answered customer questions by phone and in store
- Communicated all store deals, opportunities, and policies
Education
High School Diploma -
St. Mary’s Dominican High School
New Orleans, LA05.2018
Skills
- Retail sales
- Customer service
- Time Management
- Multi-tasking
- Cash handling
- Accurately communicating information
- Clear written and spoken communication skills
- Critical-thinking
- Problem-solving
- Teamwork
- Strong work ethic
Timeline
Guest Services Supervisor
Hilton New Orleans Riverside
05.2024 - Current
Security Guard
Edifice Protection Group
05.2019 - 05.2024
Sales Associate
TJ Maxx
03.2019 - 05.2021
High School Diploma -
St. Mary’s Dominican High School