Asia Miller
New Orleans
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales at Home Depot. Proven ability to enhance client satisfaction through effective consultations and training. Skilled in HIPAA compliance and patient registration, demonstrating strong critical thinking and communication skills to foster loyalty and streamline operations.
Overview
11
11
years of professional experience
Work History
Plumbing Sales Associate
Home Depot
Gretna, LA
04.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Operated point-of-sale system efficiently, processing transactions accurately and timely.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained new associates on customer service protocols and operational procedures effectively.
Hairstylist
Self-employeed
Gretna, LA
03.2015 - Current
- Provided personalized hairstyling services, enhancing client satisfaction through tailored consultations.
- Maintained up-to-date knowledge of hair trends and techniques to deliver innovative styles.
- Utilized high-quality products and tools to ensure optimal results and client safety.
- Developed strong client relationships, fostering loyalty through exceptional service and follow-up communication.
- Streamlined appointment scheduling processes, improving overall operational efficiency and customer experience.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Key holder/Sales Associate
JCPenney
Gretna, LA
09.2022 - 03.2024
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Managed inventory levels, performing regular stock checks to maintain product availability.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Conducted cash handling procedures, ensuring accuracy in register transactions and financial reporting.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Patient Access Representative
Urgent Care
Baton Rouge, LA
11.2019 - 09.2022
- Managed patient intake processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and pre-authorization procedures for efficient patient service delivery.
- Streamlined appointment scheduling to optimize provider workflows and enhance patient access.
- Trained new team members on operational protocols and customer service best practices.
- Developed and maintained strong relationships with patients, addressing inquiries and concerns effectively.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Cashier
Lowes Home Improvment
New Orleans, LA
06.2017 - 11.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring high levels of satisfaction.
- Maintained organized checkout area, promoting a clean and welcoming environment.
- Collaborated with team members to improve service delivery and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Warren Easton Charter HighSchool
New Orleans, LA05-2017
Skills
- Quick leaner
- HIPPA compliance
- Patient registration
- Client consultation
- Insurance verification
- Critical thinking
- Ability to train,teach and explain company expectation
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Selected as "Employee of the Month" for attention to detail and outstanding customer services.
Timeline
Plumbing Sales Associate
Home Depot
04.2025 - Current
Key holder/Sales Associate
JCPenney
09.2022 - 03.2024
Patient Access Representative
Urgent Care
11.2019 - 09.2022
Cashier
Lowes Home Improvment
06.2017 - 11.2019
Hairstylist
Self-employeed
03.2015 - Current
High School Diploma -
Warren Easton Charter HighSchool