Asia Moore

Dynamic customer service professional with a proven track record at Consumer Cellular, adept at resolving conflicts and enhancing customer loyalty. Skilled in data entry and critical thinking, I excel in optimizing workflows and ensuring compliance. Recognized for mentoring peers and driving process improvements, I bring a detail-oriented approach to every challenge.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Experienced with process optimization and operational support. Utilizes effective communication and problem-solving skills to enhance workflow efficiencies. Knowledge of quality control and team collaboration to achieve consistent results.

• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Resolved product issue through consumer testing.
• Verified and entered check details at rate of [Number] entries per hour.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.