Asia Moore
Shreveport
Summary
Dynamic administrative professional with a proven track record at the Housing Authority of Shreveport, excelling in office coordination and data management. Skilled in customer service and time management, I enhanced workflow efficiency and improved client satisfaction through effective communication and problem-solving strategies. Committed to maintaining confidentiality and delivering exceptional support.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Housing Authority of Shreveport
Shreveport, LA
08.2024 - 03.2026
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and communication for meetings, ensuring timely information distribution.
- Assisted in maintaining accurate records of tenant applications and housing programs.
- Utilized database management systems to track and update client information effectively.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
Consumer Cellular
06.2021 - 07.2024
- Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction.
- Utilized CRM software to track interactions and improve service delivery consistency.
- Collaborated with team members to develop solutions for complex customer issues, fostering teamwork.
- Conducted follow-up communications to ensure resolution effectiveness and build customer loyalty.
Customer Care Representative
Capital One
05.2020 - 06.2021
- Resolved customer inquiries through multiple channels, ensuring timely and accurate support.
- Managed high call volume with exceptional professionalism and efficiency.
- Developed knowledge base articles, increasing accessibility of information for team members.
- Led initiatives to reduce response times, significantly improving overall service quality.
Education
High School Diploma - Business Administration
Bossier Community College
04-2028
High School Diploma -
Booker T Washington HS
Shreveport, LA05-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Clerical support
- Coordination
- Sales expertise
- Account management
- Records administration
- Strategic planning
Timeline
Administrative Assistant
Housing Authority of Shreveport
08.2024 - 03.2026
Customer Service Representative
Consumer Cellular
06.2021 - 07.2024
Customer Care Representative
Capital One
05.2020 - 06.2021
High School Diploma -
Booker T Washington HS
High School Diploma - Business Administration
Bossier Community College