Asia Thomas
Baton Rouge,LA
Summary
Healthcare support professional with experience in remote customer service, patient communication, and healthcare administration. Skilled in appointment scheduling, insurance verification, EMR/EHR systems, and maintaining HIPAA compliance in fast-paced environments. Currently pursuing a Medical Billing and Coding certificate at Devry University with a growing knowledge of medical terminology, documentation, and healthcare records management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant (CNA) - Postop Unit
Ochsner Lafayette General Medical Center
12.2025 - 02.2026
- Assisted patients during post- operative recovery while maintaining compassionate communication and patient support.
- Documented patient information accurately in electronic health records while following HIPAA guidelines.
- Worked closely with nurses and healthcare staff in a fast-paced hospital environment.
Customer Service Representative
Arise Virtual Solutions / Agero Roadside Assistance Service
03.2021 - 09.2023
- Assisted customers in high-stress situations while providing professional phone support and problem resolution.
- Managed a high volume of calls and documented customer information accurately across multiple computer systems.
- Communicated effectively with customers and service providers to coordinate timely support and follow-up.
- Maintained strong attention to detail while multitasking in a fast-paced remote work environment.
Receptionist
Magnolia Assisted Living
03.2016 - 06.2019
- Answered multi-line phone calls and assisted patients, families, and staff in a professional manner.
- Scheduled appointments and updated patient information in electronic records Systems.
- Verified insurance information and maintained accurate documentation while following HIPAA guidelines.
- Provided administrative support in a fast-paced healthcare environment while managing multiple tasks efficiently.
Education
Undergraduate Certificate - Medical Billing and Coding
DeVry University
Online05-2027
Certified Nursing Assistant - Nursing Assistant Training
TruCare Medical Training Center
Louisiana08-2022
Skills
- Patient Intake
- Appointment Scheduling
- Insurance Verification
- EMR/EHR Systems
- HIPAA Compliance
- Medical Records
- Remote Customer Support
- Multi-line Phones
- Data Entry
- Microsoft Office
- Customer Service
- Patient Communication
- Problem Solving
- Time Management
Certification
- Certified Nursing Assistant — August 2022
- BLS Provider Certification — American Heart Association
Timeline
Certified Nursing Assistant (CNA) - Postop Unit
Ochsner Lafayette General Medical Center
12.2025 - 02.2026
Customer Service Representative
Arise Virtual Solutions / Agero Roadside Assistance Service
03.2021 - 09.2023
Receptionist
Magnolia Assisted Living
03.2016 - 06.2019
Undergraduate Certificate - Medical Billing and Coding
DeVry University
Certified Nursing Assistant - Nursing Assistant Training
TruCare Medical Training Center
Personal Information
Title: Healthcare Intake and Customer Support Specialist