Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Auriel Martinez-Thompson

Baton Rouge

Summary

Dynamic and results-driven professional with extensive experience at Buffalo Wild Wings, excelling in customer service and order accuracy. Proven ability to enhance guest relations and train new staff, while maintaining high cleanliness standards. Strong cash handling skills and a commitment to teamwork ensure efficient operations in high-volume environments.

Overview

4
4
years of professional experience

Work History

Server

Buffalo Wild Wings
Baton Rouge
02.2024 - Current
  • Checked food before serving it to customers.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.

Cashier

Walmart
Rochester
07.2022 - Current
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.

Cashier

Salvatore's Old Fashioned Pizzeria
Rochester
06.2021 - 05.2023
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Education

High School Diploma -

Joseph C Wilson Magnet High School
Rochester, NY
06-2023

Bachelor of Arts - Entrepreneurship

Louisiana State University
Baton Rouge, LA

Skills

  • Food safety
  • Order accuracy
  • Point-of-sale operation
  • Customer service
  • Menu knowledge
  • Cash handling
  • Team collaboration
  • Time management
  • Conflict resolution
  • Employee training
  • Sales promotion
  • Dining area maintenance
  • Effective communication
  • Professional appearance
  • Food delivery
  • Cleanliness standards
  • Positive and professional
  • Guest relations management
  • Strong work ethic
  • High volume dining

Affiliations

  • outside of work I love to go walking
  • I love reading different kind of books when I am not in school I just think it keeps my mind expanding
  • I am also a girly girl I love make up, hair, perfumes ETC
  • one fun fact a lot of people don't know about me is that I like to design different things doesn't matter what it is

Accomplishments

  • I was top 20 of my class in high school my ending GPA was a 3.9
  • I was on high honor roll my whole high school experience

Timeline

Server

Buffalo Wild Wings
02.2024 - Current

Cashier

Walmart
07.2022 - Current

Cashier

Salvatore's Old Fashioned Pizzeria
06.2021 - 05.2023

High School Diploma -

Joseph C Wilson Magnet High School

Bachelor of Arts - Entrepreneurship

Louisiana State University

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Auriel Martinez-Thompson