Austin Diamond
Sulphur
Summary
Dynamic leader with extensive experience in staff training and development. Skilled in decision-making and task delegation, contributing to operational efficiencies and increased sales through effective promotional strategies.
Overview
8
8
years of professional experience
Work History
Leader on Duty
Kroger
Sulphur, LA
01.2024 - Current
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Conducted inventory audits to maintain stock levels and minimize discrepancies.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Collaborated with management to develop promotional strategies that increased store visibility.
- Analyzed sales data to identify trends, informing staffing decisions and product placement strategies.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Shift Lead
Rouses Market
Sulphur, LA
02.2023 - 01.2024
- Supervised daily operations ensuring adherence to company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Managed inventory levels, performing regular stock checks to minimize shortages.
- Assisted customers by providing product information and resolving issues efficiently.
- Implemented improvements in workflow processes to increase operational efficiency.
- Collaborated with management on promotional displays to enhance customer engagement.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Apprentice Electrician
Kaough & Jones
Lake Charles, LA
01.2022 - 01.2023
- Installed wiring systems under supervision, ensuring compliance with safety protocols and regulations.
- Assisted in troubleshooting electrical issues, utilizing diagnostic tools to identify faults efficiently.
- Collaborated with senior electricians on residential and commercial projects, gaining hands-on experience in installations.
- Maintained tools and equipment, ensuring readiness for daily tasks while adhering to safety standards.
- Contributed to project planning by preparing materials lists and assisting in job site organization.
- Supported team in performing routine maintenance checks, enhancing reliability of electrical systems installed.
- Learned advanced techniques for circuit design and installation through mentorship from experienced electricians.
Parts/Sales Associates
Russell's ATV
Welsh, LA
05.2018 - 06.2019
- Assisted customers in identifying and selecting appropriate parts for their ATV needs.
- Maintained inventory accuracy through regular stock checks and updates to tracking systems.
- Processed customer orders efficiently, ensuring timely delivery and satisfaction.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
Education
Associate of Applied Science - Industrial Electrical Technology
SOWELA
Lake Charles, LA05-2026
Associate of Applied Science - Industrial Instrumentation Technology
SOWELA
Lake Charles, LA05-2026
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Employee engagement
- Staff management
- Decision-making
- Task delegation
- Employee motivation
Timeline
Leader on Duty
Kroger
01.2024 - Current
Shift Lead
Rouses Market
02.2023 - 01.2024
Apprentice Electrician
Kaough & Jones
01.2022 - 01.2023
Parts/Sales Associates
Russell's ATV
05.2018 - 06.2019
Associate of Applied Science - Industrial Electrical Technology
SOWELA
Associate of Applied Science - Industrial Instrumentation Technology
SOWELA