Austin Higgins
Raceland
Summary
Results-driven Operations Supervisor with proven skills in performance monitoring, workflow optimization, and staff training. Committed to enhancing productivity and ensuring compliance, ready to implement process improvements for operational excellence.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Private Employers
11.2023 - Current
- Trained and mentored team members on operational procedures and best practices.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented process improvements that increased productivity and reduced downtime.
- Conducted regular staff meetings to communicate objectives and gather feedback for enhancements.
- Ensured compliance with company policies and regulatory requirements in all operations.
- Had authority without being a GM
- Monitored performance metrics to identify areas for improvement and optimize processes.
Food Service Worker
Jack in the Box
Pueblo, CO
06.2021 - 07.2022
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Operated kitchen equipment efficiently, adhering to safety and hygiene standards.
- Prepared food items following standardized recipes, maintaining consistency in taste and presentation.
- Assisted in training new staff on operational procedures and customer service protocols.
- Monitored inventory levels, notifying management of stock shortages to prevent disruptions.
- Implemented cleanliness protocols, contributing to a safe and sanitary work environment.
- Resolved customer complaints promptly, fostering loyalty through effective problem-solving skills.
Team Lead
Acosta Sales & Marketing
05.2020 - 05.2021
- Led team meetings to enhance communication and align project goals.
- Streamlined workflows to increase efficiency and reduce project turnaround time.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Sales Associate
Ecstatic Shack
Houma, LA
11.2018 - 11.2019
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Maintained accurate inventory records, ensuring stock levels met customer demand.
- Assisted in merchandising displays, promoting products effectively to drive sales.
- Collaborated with team members to uphold store cleanliness and organization standards.
- Analyzed customer feedback to identify trends and suggest improvements to management.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
Education
High School Diploma -
Terrebonne High School
Houma, LASkills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Customer relations
- Customer relationship development
- Workflow optimization
- Management
- Quality assurance
Timeline
Operations Supervisor
Private Employers
11.2023 - Current
Food Service Worker
Jack in the Box
06.2021 - 07.2022
Team Lead
Acosta Sales & Marketing
05.2020 - 05.2021
Sales Associate
Ecstatic Shack
11.2018 - 11.2019
High School Diploma -
Terrebonne High School