Austin Lauri
Denham Springs
Summary
Dynamic Master Technician with extensive experience at AAA Auto Glass, excelling in expert diagnostics and adaptive problem solving. Proven track record of enhancing customer relationships and achieving high satisfaction levels through exceptional service. Skilled in training teams and implementing continuous improvement strategies to drive operational excellence.
Professional technician with strong background in automotive diagnostics, repair, and maintenance. Known for commitment to team collaboration and delivering results that exceed expectations. Adept at troubleshooting complex issues, utilizing advanced tools, and adapting to changing needs. Reliable, skilled in problem-solving, and focused on ensuring optimal vehicle performance.
Overview
10
10
years of professional experience
Work History
Master Technician
AAA Auto Glass
02.2025 - Current
- Inspected and diagnosed vehicle glass issues, ensuring accurate assessments for repair or replacement.
- Executed installation of automotive glass using hand tools and adhesive systems, maintaining safety standards.
- Assisted in customer service by addressing inquiries and providing information about services offered.
- Collaborated with team members to streamline workflow and enhance overall service efficiency.
- Maintained cleanliness and organization of work area to promote safety and operational readiness.
- Trained new technicians on proper installation techniques and company protocols for quality assurance.
- Utilized diagnostic equipment to evaluate glass integrity, contributing to precise repair solutions.
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Attained high levels of customer loyalty by delivering exceptional results that exceeded their expectations for quality and timeliness.
Senior Auto Glass Technician
Safelite Auto Glass
04.2015 - 09.2024
- Repaired windshields and windows using industry-standard techniques and tools.
- Conducted thorough inspections to assess damage and determine repair solutions.
- Collaborated with team members to streamline workflow and enhance service delivery.
- Trained new technicians on safety protocols and proper installation methods.
- Developed customer relationships through effective communication and problem-solving skills.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Developed lasting client relationships by delivering exceptional service and follow-up care.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
Education
GED -
Christina McAuliffe
Baton Rouge, LA05-2016
Skills
- Strong communication skills
- Adaptive problem solving
- Expert diagnostics
- Continuous improvement mindset
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer relationships
- Goal oriented
- Strategic planning
- Relationship building
- Team Training
Timeline
Master Technician
AAA Auto Glass
02.2025 - Current
Senior Auto Glass Technician
Safelite Auto Glass
04.2015 - 09.2024
GED -
Christina McAuliffe
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