Austin Metoyer
Shreveport
Summary
Security Officer with 10+ years of experience in asset protection and incident response. Proficient in communication technologies and report writing, effectively collaborating with law enforcement to implement safety measures. Proven track record of enhancing guest experiences through proactive security strategies.
Overview
16
16
years of professional experience
Work History
Security Officer
Presidian Hospitality
San Antonio
06.2023 - 12.2024
- Responded promptly to incidents, alarms, and emergencies according to protocols.
- Collaborated with law enforcement during investigations and incident reporting.
- Maintained accurate logs of daily activities, incidents, and security breaches.
- Implemented safety measures to enhance guest experience in hospitality settings.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
Security Officer
Martin Preferred Foods
Houston
04.2014 - 04.2023
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and address potential security risks.
- Collaborated with team members to maintain a safe environment for all visitors.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Enforced property policies and regulations to promote guest safety and satisfaction.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
- Checked for safety hazards and took corrective action when necessary.
- Responded to alarms and conducted investigations as required.
- Completed incident reports to record security or loss prevention incidents.
Asset Protection Specialist
Target Corporation
Houston
03.2011 - 04.2014
- Conducted investigations into suspicious activities and incidents within the store.
- Collaborated with law enforcement during theft investigations and recovery efforts.
- Trained team members on loss prevention techniques and emergency procedures.
- Analyzed inventory discrepancies to identify potential security breaches.
- Developed and implemented strategies to enhance asset protection measures.
- Reviewed surveillance footage to gather evidence for theft cases.
- Engaged with guests to promote a safe shopping environment through awareness initiatives.
- Responded promptly to alarms or other emergency alerts within the store premises.
- Maintained accurate records of all incident reports, accident reports and criminal activity involving the store.
- Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Utilized effective communication skills to interact professionally with customers, colleagues and law enforcement personnel.
- Developed strategies for minimizing losses due to theft or vandalism of merchandise within the store environment.
- Conducted investigations on internal theft and fraud cases by compiling evidence from various sources.
- Analyzed financial data related to loss prevention efforts in order to identify trends or areas of concern.
- Initiated associate investigations, uncovering suspicious activities.
- Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
- Identified potential security risks within the store environment and recommended appropriate corrective actions.
- Implemented loss prevention techniques such as CCTV installation or door access control systems.
- Created safety programs to validate compliance and established store security procedures to minimize loss.
- Assisted in conducting periodic inventory counts in order to detect discrepancies between actual stock levels and recorded figures.
- Participated in court proceedings with evidence to support allegations.
- Enforced store regulations relating to shoplifting prevention measures such as bag checks at exit points.
- Reviewed CCTV footage to obtain evidence of theft.
- Maintained safety and security of premises, visitors and employees.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Produced well-written reports detailing shoplifting and attempted theft.
- Maintained store compliance with physical security schematics to protect assets.
- Utilized loss prevention software to track inventory and identify discrepancies.
- Coordinated with store management to address and resolve security issues.
Claims Supervisor
Walmart Corporation
Severn
11.2008 - 01.2011
- Supervised claims processing team to ensure compliance with company policies.
- Trained staff on best practices for handling complex claims inquiries.
- Coordinated with various departments to resolve customer claim issues promptly.
- Reviewed claims documentation for accuracy and completeness before approval.
- Implemented process improvements to enhance efficiency in claims management.
- Facilitated regular meetings to discuss updates and challenges in claims operations.
- Performed quality assurance reviews on claims submitted by staff to ensure compliance with company standards.
- Created reports on overall department performance and communicated findings at monthly meetings with management team.
- Developed and implemented operational plans and procedures to enable successful team operations.
- Recommended and communicated goals to help team excel against targets.
- Reviewed settlements, litigation and team best practices to maintain high standards of quality.
- Attended industry conferences and workshops in order to stay abreast of any changes or updates pertaining to insurance law or regulations governing the claims process.
- Investigated suspicious activity associated with fraudulent or questionable claims filed by customers.
- Ensured that all regulatory requirements were met when processing claims including HIPAA privacy rules and state-specific laws related to insurance coverage.
- Monitored and tracked performance metrics such as turnaround times, resolution rates, denial rates. for the Claims Department.
- Analyzed financial statements submitted by customers in order to determine eligibility for certain benefits under their existing policy.
- Researched complex claim issues in order to resolve disputes between parties involved in a claim.
- Assisted in developing strategies for improving customer satisfaction levels through more efficient processes or better communication practices regarding policy changes, updates or procedural updates, changes.
- Maintained records of all correspondence sent out by the department relating to individual claims processed.
- Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
- Collaborated with other departments such as Underwriting, Customer Service, Risk Management. to identify areas of improvement in the claims process.
- Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
- Managed department budget, optimizing resource allocation to meet operational and financial objectives.
- Led team in investigating, evaluating, and settling insurance claims, ensuring compliance with policy obligations and legal requirements.
- Analyzed claims data to identify patterns, fraud risks, and areas for process improvement.
Education
Bachelor of Arts - History
Ohio Christian University
Circleville, OH12-2024
Associate of Arts -
Ohio Christian University
Circleville, OH06-2022
Skills
- Electronic surveillance systems
- Office software proficiency
- Report writing and typing
- Investigative tools and security
- Asset protection strategies
- Communication technologies
- Research methodologies
Timeline
Security Officer
Presidian Hospitality
06.2023 - 12.2024
Security Officer
Martin Preferred Foods
04.2014 - 04.2023
Asset Protection Specialist
Target Corporation
03.2011 - 04.2014
Claims Supervisor
Walmart Corporation
11.2008 - 01.2011
Bachelor of Arts - History
Ohio Christian University
Associate of Arts -
Ohio Christian University