Austyn Stevens
New Orleans Saints
Covington,LA
11
years of professional experience
Detail-oriented leader with extensive experience in operations and customer service. Known for effective team collaboration and strategic planning, consistently driving operational improvements and fostering client loyalty.
Work History
Owner/Field Technician
2 Years 3 Months- Working on behalf of engineering firms conducting fieldwork for clients such as Boardwalk, Southern Gas, Kinder Morgan and more.
- Field work includes conducting GIS survey, creating and managing inventory of pipes and fittings, ordering and receiving of pipe, collecting data, creating spreadsheets, picking locator wire, and more.
- Streamlined operational processes, resulting in enhanced efficiency and reduced turnaround times for service delivery.
- Built and maintained strong relationships with key clients, driving repeat business and fostering loyalty.
Sales/marketing
4 Months- Developed targeted marketing campaigns to enhance brand visibility and drive customer engagement.
- Analyzed market trends and consumer behavior to inform strategic decision-making and optimize sales strategies.
- Collaborated with cross-functional teams to ensure alignment between marketing initiatives and sales objectives.
- Implemented innovative promotional tactics that increased customer acquisition and retention rates.
Statistics Assistant
8 Years 11 Months- Fast and efficient delivery of stats to media, coaches and owners during games.
- Analyzed player performance data to support coaching decisions and enhance team strategies.
- Developed statistical models to predict game outcomes.
- Collaborated with coaching staff to prepare comprehensive reports on team metrics and individual performances.
- Conducted research on opposing teams, providing insights that influenced game plans.
Service Advisor/Quick Lube Technician
4 Years 2 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments to maximize efficiency and minimize wait times for customers.
- Ensured accurate documentation of service records and customer interactions for improved tracking.
- Trained junior staff on best practices in customer engagement and service processes.
- Analyzed customer feedback to implement improvements in service delivery and satisfaction levels.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Delivery Driver Parts Clerk
2 Years 5 Months- Delivered auto parts efficiently, ensuring timely arrival to customers and maintaining high service standards.
- Managed inventory of auto parts, tracking stock levels and coordinating reorders as needed.
- Coordinated with dispatch to optimize delivery routes, enhancing overall efficiency of operations.
- Developed strategies for improving customer satisfaction through effective communication and reliable service delivery.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Managed paperwork efficiently, keeping accurate records of all deliveries, warranty items, shipping items, and parts received from suppliers.
Service Technician
2 Years 5 Months- Diagnosed and repaired vehicle systems including oil changes, tires, cooling system, brakes, engines, and electrical components.
- Conducted routine maintenance services to enhance vehicle performance and safety.
- Collaborated with team members to streamline repair processes and reduce turnaround times.
- Mentored junior technicians in diagnostic techniques and safety protocols.
Education
High School Diploma
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Operations management
Business management
Client service
Project management
Strategic planning
Staff management
Teamwork and collaboration
Effective leader
Goal setting
Quality assurance
Inventory tracking and management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for pipeline inventory and management.
- Organized and filed important documents, receipts and shipping manifests both as a service advisor and Pipeline Technician.
- While working as a Service Advisor I Supervised and managed a team of 5-10 Lube Techs as well as providing excellent customer service.
- Working as a Natural Gas Field Technician during an evacuation survey project for Boardwalk, I traveled 13 states collecting and analyzing data of over 300,000 structures which were adjacent to the over 14,000 miles of integrated natural gas lines in 5 months, beating a 6 month deadline.
Timeline
Sales/marketing
Iron Ridge Apparel
03.2026 - CurrentRead More
Owner/Field Technician
Fuel Solutions LLC.
04.2024 - CurrentRead More
Service Advisor/Quick Lube Technician
Bill Hood Chevrolet
02.2020 - 04.2024Read More
Delivery Driver Parts Clerk
Bill Hood Chevrolet
09.2017 - 02.2020Read More
Statistics Assistant
New Orleans Saints
08.2017 - CurrentRead More
Service Technician
Bill Hood Chevrolet
04.2015 - 09.2017Read More
Mandeville High School
High School Diploma
Read More