Avery Tonsman
Bossier City
Summary
Detail-oriented Patient Access Representative with experience in patient registration and insurance verification. Known for efficiently managing appointment scheduling and collaborating with medical staff to resolve patient inquiries, ensuring streamlined operations and enhanced patient satisfaction.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Christus Highland Hospital
09.2025 - Current
- Assisted patients with registration and insurance verification processes.
- Provided information on hospital services and procedures to enhance patient understanding.
- Managed appointment scheduling efficiently to optimize patient flow.
- Collaborated with medical staff to resolve patient inquiries promptly.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
Security Forces Member
United States Air Force
01.2022 - 01.2026
- Conducted security assessments to identify vulnerabilities and enhance base safety protocols.
- Collaborated with law enforcement agencies to ensure integrated security operations during high-profile events.
- Trained new personnel on security procedures, fostering a culture of safety and compliance within the unit.
- Monitored surveillance systems and patrols to detect and respond to potential threats effectively.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Assisted in the apprehension of suspects by following proper detention protocols and gathering pertinent information.
- Conducted background checks on new personnel to certify security clearance.
- Facilitated cross-departmental collaborations to streamline security operations across base.
Education
High School Diploma -
Livingston Academy
LivingstonSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Registration and admissions
- Insurance billing
- Conflict resolution
- Intake assessment
Timeline
Patient Access Representative
Christus Highland Hospital
09.2025 - Current
Security Forces Member
United States Air Force
01.2022 - 01.2026
High School Diploma -
Livingston Academy