Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Axel Santiago

Chalmette

Summary

Dynamic roofing professional with extensive experience at Santos Construction, excelling in roof installations and customer service. Proven ability to lead teams and enhance project outcomes through effective communication and problem-solving skills. Committed to safety and quality, consistently delivering results while maintaining a strong focus on client satisfaction. Bilingual communicator with attention to detail.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Roofing Laborer

Santos Construction
New Orleans
02.2022 - 09.2025
  • Measured, cut and installed metal edging along eaves of roofs.
  • Mopped and poured hot asphalt and tar onto roof base while applying asphalt and tar and gravel to roof.
  • Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
  • Participated in all phases and types of commercial roofing.
  • Repaired existing roofs by replacing damaged or worn shingles, shakes or tiles.
  • Demonstrated excellent customer service skills when interacting with clients.
  • Used ladders properly when accessing rooftops for repairs or installations.
  • Trained and oversaw individuals in roofing system installations.
  • Communicated effectively with colleagues regarding progress of work being done onsite.
  • Operated equipment with strong focus on safety and ground communication.

Service Advisor

Lakeside Toyota
Metairie
11.2022 - 03.2024
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Supported sales team members to drive growth and development.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Developed and maintained strong relationships with customers to ensure repeat business.

Construction Worker

Santiago and Son
Gaithersburg
01.2019 - 12.2022
  • Followed blueprints or engineering plans to determine the best methods of assembling structures.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
  • Coordinated phases of construction projects from inception to completion.
  • Worked productively as lead or helping team member to drive customer satisfaction.
  • Measured, marked or recorded openings or distances to construction layout areas.

Education

High School Diploma -

Chalmette High School
Chalmette, LA
05-2022

Skills

  • Customer service
  • Team collaboration
  • Site cleanup
  • Project management
  • Fall protection
  • Roof installations
  • Clear communicator
  • Daily documentation
  • Bilingual communication
  • Attention to detail
  • Problem solving
  • Flexibility and adaptability
  • First aid procedures

Languages

Spanish
Full Professional

Certification

  • Basic Life Support

Timeline

Service Advisor

Lakeside Toyota
11.2022 - 03.2024

Roofing Laborer

Santos Construction
02.2022 - 09.2025

Construction Worker

Santiago and Son
01.2019 - 12.2022

High School Diploma -

Chalmette High School

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Axel Santiago