Ayana Smoot
Angie
Summary
Customer-focused Cashier Team Lead experienced in customer service and sales strategies. Achieved superior guest service through effective communication and problem-solving skills. Contributed to team development by training junior employees to enhance performance.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Cashier Team Lead
Home Depot
Angie
12.2023 - Current
- Supervised cashier team to ensure efficient transaction processing.
- Trained new cashiers on customer service and operational procedures.
- Managed cash register operations and balanced cash drawers daily.
- Resolved customer inquiries and issues with professionalism and care.
- Coordinated scheduling to optimize team coverage during peak hours.
- Maintained a clean and organized checkout area for customers' convenience.
Receptionist
May law firm
Bogalusa
05.2023 - 08.2023
- Managed front desk operations and greeted clients with professionalism.
- Answered phone calls and directed inquiries to appropriate personnel.
- Scheduled appointments and coordinated calendars for multiple attorneys.
- Assisted in preparing meeting rooms for client consultations and staff meetings.
- Maintained organized filing system for legal documents and correspondence.
- Processed incoming mail and distributed it to relevant team members.
Childcare Assistant
Pride and hope childcare center
Angie
05.2021 - 05.2023
- Supervised children's activities to ensure safety and engagement.
- Organized educational games to promote learning and social skills.
- Assisted in daily meal preparation and distribution for children.
- Communicated regularly with parents about children's progress and needs.
- Maintained a clean and organized classroom environment daily.
- building a bond with my students
Education
Bachelor of Science - Social Work
Southeastern Louisiana University
Hammond, LA 08.2023 - 07.2026
Skills
- Retail management
- Customer service
- Team leadership
- Training and mentoring
- Organizational skills
- Conflict resolution
- Communication skills
Timeline
Cashier Team Lead
Home Depot
12.2023 - Current
Bachelor of Science - Social Work
Southeastern Louisiana University
08.2023 - 07.2026
Receptionist
May law firm
05.2023 - 08.2023
Childcare Assistant
Pride and hope childcare center
05.2021 - 05.2023