Ayiana Hutcherson
Scott
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
BDC Agent (Sales & Service)
INTERSTATE TOYOTA
01.2023 - 12.2025
- Managed high-volume inbound and outbound calls for both Sales and Service Departments.
- Scheduled service appointments and coordinated customer visits with Service Advisors.
- Assisted Service Writers by answering incoming service calls and helping customers schedule maintenance and repair appointments.
- Routed customer concerns and inquiries to the appropriate department.
- Maintained accurate customer records and appointment information within dealership systems.
- Followed up with customers regarding maintenance recommendations, appointment reminders, and service updates.
- Generated and nurtured sales leads through phone, email, and text communication.
- Scheduled appointments for vehicle purchases, test drives, and service visits.
- Delivered exceptional customer service while resolving customer concerns professionally.
- Consistently met and exceeded daily call volume and appointment-setting goals.
BDC Agent
BURLINGTON KIA
09.2022 - 12.2022
- Handled inbound internet and phone leads and directed customers appropriately.
- Generated sales opportunities through outbound prospecting and customer follow-up.
- Scheduled appointments for prospective customers and maintained CRM records.
- Utilized consultative communication techniques to identify customer needs.
- Explained products, pricing, and dealership services to customers.
- Addressed customer concerns and objections with professionalism and accuracy.
- Averaged over 160 inbound and outbound calls daily.
- Generated an average of 30 new leads per day.
- Maintained strong customer relationships through ongoing communication.
Assistant Salon Director
SUN TAN CITY
02.2020 - 08.2022
- Managed front desk operations, customer service, and appointment scheduling.
- Recruited, trained, and supervised a team of 20 employees.
- Maintained cash flow, inventory, and banking.
- Promoted business growth through marketing initiatives and social media campaigns.
- Maintained salon cleanliness, operational efficiency, and policy compliance.
Front Desk Manager
URGENT TOOTH
05.2019 - 11.2019
- Managed daily front desk operations in a fast-paced dental office.
- Answered multi-line phone systems and served as the first point of contact for patients.
- Scheduled, rescheduled, and confirmed patient appointments.
- Assisted patients with registration forms and office documentation.
- Verified patient information and maintained accurate records.
- Coordinated referrals to specialists and communicated with outside healthcare providers.
- Processed incoming and outgoing correspondence by phone and email.
- Maintained patient confidentiality and ensured HIPAA compliance.
- Balanced accounts and completed daily office reports.
Dental Assistant
A1 DENTAL
12.2018 - 03.2019
- Assisted dentists during routine and specialized procedures.
- Educated patients regarding oral hygiene and postoperative care.
- Recorded patient vital signs including blood pressure, pulse, and temperature.
- Assisted with treatment documentation and billing procedures.
- Supported four-handed dentistry procedures and chairside patient care.
- Maintained sterilization and infection-control standards.
Education
High School Diploma -
SOUTHERN GUILFORD HIGH SCHOOL
Greensboro, NCSkills
- Strong telephone etiquette
- Excellent organizational skills
- Customer-focused mindset
- Ability to multitask in fast-paced environments
- Professional written and verbal communication
- Detail-oriented and dependable
- Fast call response
- Strong problem-solving abilities
Email Addresses
- Yana012802@gmail.com
Timeline
BDC Agent (Sales & Service)
INTERSTATE TOYOTA
01.2023 - 12.2025
BDC Agent
BURLINGTON KIA
09.2022 - 12.2022
Assistant Salon Director
SUN TAN CITY
02.2020 - 08.2022
Front Desk Manager
URGENT TOOTH
05.2019 - 11.2019
Dental Assistant
A1 DENTAL
12.2018 - 03.2019
High School Diploma -
SOUTHERN GUILFORD HIGH SCHOOL