Ayla Odom
Sarah Lyle State Farm Agency
SLIDELL
2
years of professional experience
Dependable and detail-oriented administrative professional with experience supporting customers, managing office responsibilities, and carefully handling sensitive information. Known for being organized, compassionate, and attentive, with strong communication skills. Committed to working while keeping accuracy prioritized. Able to balance multiple responsibilities while providing thoughtful service to both clients and coworkers.
Work History
Director of First Impressions
1 Year- Greeted clients warmly, creating positive first impressions.
- Managed front desk operations, ensuring efficient scheduling and client flow.
- Handled incoming phone calls and directing inquiries to appropriate team members promptly.
- Assisted in maintaining organized client files and documentation for easy access.
- Coordinated community outreach events to promote agency services.
- Managed appointment scheduling.
- Trained new hires on front desk procedures, phone etiquette, and company policies.
- Handled sensitive client information with discretion to adhere to strict privacy policies at all times.
- Managed high call volumes with exceptional professionalism and efficiency.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled assignments independently with good judgement and critical thinking skills.
- Addressed the concerns of customers regarding premium bills, claim procedures, and policy cancelations.
- Handled large sums of cash and checks which were received from customers paying their bills, and safely deposited those payments daily.
- Reviewed the resumes of potential employee, checking to see if they met the standard grammar, spelling, and accuracy required to be considered for a position.
- Directed customers in setting up their accounts on the State Farm app.
Camp Counselor/Tutor
1 Year 2 Months- Supervised daily activities, ensuring safety and engagement for all children.
- Monitored camper behavior, addressing conflicts with effective resolution strategies.
- Developed and implemented creative recreational programs to enhance camper experience.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Helped children from grades K-8 with their homework and school assignments, ensuring that they understood the material and could work independently once they grasped the concepts.
Education
Some College
High School Diploma
Skills
Note-taking
File organization
Data entry proficiency
Calendar management
Meeting preparation
Client relations
Mail handling
Payment collection
Supply oversight
Phone etiquette
Multitasking
Organization
Timeline
Director of First Impressions
Sarah Lyle State Farm Agency
07.2025 - CurrentRead More
Camp Counselor/Tutor
Open Arms Community Center
05.2024 - 07.2025Read More
Tulane University
Some College
Read More
Slidell High School
High School Diploma
Read More