Ayodeji Olusola
Lagos
Summary
Experienced professional with 4 years of work experience in utilizing and providing technical support for Office 365 applications, including Word, Excel, PowerPoint, Outlook, OneNote, Teams, and SharePoint. Skilled in troubleshooting, user training, administration, collaboration, and data management within the Office 365 environment. Proficient in integrating Office 365 with other systems and applications, and managing data migration to and from Office 365. Passionate about leveraging technology to improve productivity and efficiency in the workplace.
Overview
8
8
years of professional experience
Work History
Technical Support Engineer
Nigerian Academy of Engineering
Lagos
11.2018 - Current
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Provided technical support and troubleshooting for Office 365 applications, including installation, configuration, and compatibility issues.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
- Utilized Office 365 tools like Teams, SharePoint, and OneDrive to facilitate collaboration and communication among team members.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Maintained up-to-date case documentation for future reference.
- Supported customers with online billing, access and account issues.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Technical Support Representative
Tek Experts
Lagos
09.2016 - 03.2017
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Provided technical support for Office 365 applications, including Outlook, Teams, SharePoint, Exchange Online
- Supported customers with online billing, access, and account issues
- Utilized Office 365 tools like Teams, SharePoint, and OneDrive to facilitate collaboration and communication among team members.
Education
Bachelor of Science - Information Technology
Crescent University
Abeokuta, Ogun State07-2016
Skills
- Team Collaboration
- Application Configuration
- Technical Troubleshooting
- User Support
- Office 365 (Exchange Online, SharePoint Online, Teams, One Drive, and Identity)
- Office 365 Administrator
- Performance Monitoring and Optimization
- Customer Support Needs Assessment
- User Experience Design
- Responsive Web Design
- WordPress Theme Design
Timeline
Technical Support Engineer
Nigerian Academy of Engineering
11.2018 - Current
Technical Support Representative
Tek Experts
09.2016 - 03.2017
Bachelor of Science - Information Technology
Crescent University
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