Michaela Dupont
Welsh
Summary
Dependable hospitality professional prepared for dynamic role in bar support. Known for fostering teamwork and ensuring smooth service flow in high-energy settings. Focused on effective communication and adaptability, ensuring positive experience for both staff and patrons.
Overview
7
7
years of professional experience
Work History
Bartender/Assistant Manager
Daiquiris Supreme
06.2022 - Current
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Head Bartender
Walk-On's Bistreaux
10.2017 - 04.2024
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
New Restaurant Opener
Walk-On's Bistreaux & Bar
03.2019 - 07.2021
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Planned and led training programs to enhance employee knowledge, engagement, satisfaction and performance on new restaurant.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- traveled for openings to help teach and guide new team members about standards and to enhance sales, and help promote new restaurant to locals.
Education
Bachelor of Science - International Marketing
Louisiana State University At Shreveport
Shreveport, LA01-2027
Associate of Science - Marketing
Louisiana State University At Eunice
Eunice, LA12.2021
Skills
- Anticipating Guest Needs
- Service-Oriented Mindset
- Suggestive Selling
- Marketing and Sales Experience
- Customer service
- Team leadership
Education and Training
true,other,false,other
Timeline
Bartender/Assistant Manager
Daiquiris Supreme
06.2022 - Current
New Restaurant Opener
Walk-On's Bistreaux & Bar
03.2019 - 07.2021
Head Bartender
Walk-On's Bistreaux
10.2017 - 04.2024
Bachelor of Science - International Marketing
Louisiana State University At Shreveport
Associate of Science - Marketing
Louisiana State University At Eunice
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