Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Michaela Dupont

Welsh

Summary

Dependable hospitality professional prepared for dynamic role in bar support. Known for fostering teamwork and ensuring smooth service flow in high-energy settings. Focused on effective communication and adaptability, ensuring positive experience for both staff and patrons.

Overview

7
7
years of professional experience

Work History

Bartender/Assistant Manager

Daiquiris Supreme
06.2022 - Current
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
  • Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Head Bartender

Walk-On's Bistreaux
10.2017 - 04.2024
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.

New Restaurant Opener

Walk-On's Bistreaux & Bar
03.2019 - 07.2021
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Planned and led training programs to enhance employee knowledge, engagement, satisfaction and performance on new restaurant.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • traveled for openings to help teach and guide new team members about standards and to enhance sales, and help promote new restaurant to locals.

Education

Bachelor of Science - International Marketing

Louisiana State University At Shreveport
Shreveport, LA
01-2027

Associate of Science - Marketing

Louisiana State University At Eunice
Eunice, LA
12.2021

Skills

  • Anticipating Guest Needs
  • Service-Oriented Mindset
  • Suggestive Selling
  • Marketing and Sales Experience
  • Customer service
  • Team leadership

Education and Training

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Timeline

Bartender/Assistant Manager

Daiquiris Supreme
06.2022 - Current

New Restaurant Opener

Walk-On's Bistreaux & Bar
03.2019 - 07.2021

Head Bartender

Walk-On's Bistreaux
10.2017 - 04.2024

Bachelor of Science - International Marketing

Louisiana State University At Shreveport

Associate of Science - Marketing

Louisiana State University At Eunice
Michaela Dupont