Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bailey Brocato

Metairie

Summary

I am a thoughtful and organized multi-tasker with 3 years of customer service experience. I am able to self-motivate, prioritize, and effectively work to complete any tak calmly and/or under pressure. I am currently attending cosmetology school in hopes to own my own salon in the future.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salon Customer Experience Specialist

JCPenney Salon
07.2023 - Current
  • Maintained a clean, organized, and welcoming salon environment for clients and staff members alike.
  • Addressed client concerns promptly and professionally, resolving issues and maintaining high levels of satisfaction.
  • Streamlined appointment scheduling processes to optimize salon efficiency and reduce client wait times.
  • Conducted regular inventory assessments to maintain accurate stock levels while minimizing waste and spoilage.
  • Mentored junior team members, fostering a collaborative work environment focused on continuous learning and development opportunities for all employees involved in the resume writing process.
  • Calling to confirm clientele appointments 2-3 days ahead of time to ensure a decline in numbers of no-shows.

Crew Member

Raising Cane’s
11.2022 - 02.2023
  • Got along well with my fellow crew members and helped wherever and whenever I could
  • Adapted quickly to the fast paced environment
  • Able to step in quickly due to unexpected situations

Restaurant Food Server

Applebee's Grill + Bar
08.2022 - 11.2022
  • Built rapport and gained a regular customer base
  • Resolved issues quickly to improve customer service experience while dining
  • Worked well and quickly alongside my staff members

Sales Associate

Journey’s
09.2021 - 02.2022
  • Increase sales by % through upselling
  • Maximize positive customer service experience
  • Review customer orders and resolve issues effectively and efficiently
  • Assisting customer by asking questions and making suggestions for their purchases
  • Design floor layout and window display that incorporate research on current trends and previous sales

Sales Representative

Vector Marketing Company
06.2021 - 09.2021
  • Develop and sustain relationships with existing and new customer bases, building rapport as a personable nod trusted representative
  • Enthusiastically participated in sales training events and conferences to continuously develop new skills and gain product knowledge
  • Prepared customized quotes and answered inquiries regarding products and services


Education

Cosmetology

Paul Mitchell The School New Orleans
04.2024

High School Diploma -

Ridgewood Prep
Metairie, LA
05.2021

Skills

  • Appointment Scheduling
  • Cleanliness and sanitation
  • Styling recommendations
  • Inventory Management
  • Cash Handling
  • Retail Merchandising
  • Product Knowledge
  • Store Opening and Closing
  • Flexible Hours
  • Adaptable and Flexible
  • Team building
  • Inventory and Stocking
  • Team Cooperation
  • Hair Care
  • Long Hair Cutting
  • Chemical Services
  • Foiling
  • Extensions
  • Styling
  • Natural Hair Styling
  • Gel Nail Extensions
  • Gel Manicure
  • Waxing
  • Make Up Application
  • Skin Care Knowledge

Certification

  • Certification of Extension Training - October 2023

Trained in Hand tied weft, no sew weft, European Bio-Keratin (macro, micro, and nano), and hair restoration

  • Covid 19 Certfication - August 2022
  • Barbicide Certification - August 2022

Received training and understanding of proper sanitation and disinfection practices and procedures consistent with the current highest industry standards.

Timeline

Salon Customer Experience Specialist

JCPenney Salon
07.2023 - Current

Crew Member

Raising Cane’s
11.2022 - 02.2023

Restaurant Food Server

Applebee's Grill + Bar
08.2022 - 11.2022

Sales Associate

Journey’s
09.2021 - 02.2022

Sales Representative

Vector Marketing Company
06.2021 - 09.2021

Cosmetology

Paul Mitchell The School New Orleans

High School Diploma -

Ridgewood Prep

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