Bailey Davis
Gretna
Summary
Dynamic professional with a proven track record in customer service and sales, adept at fostering strong customer relationships and identifying unique needs. Expertise in delivering exceptional service through effective communication and interpersonal skills, ensuring client satisfaction and loyalty. Committed to driving results and enhancing the customer experience in fast-paced environments. Passionate about leveraging skills to contribute to team success and organizational growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
XS Brokers
01.2024 - Current
- Responds to customer requests for policy changes, monthly installments, coverage review, resolved discrepancies and errors in customer accounts.
- Customer retention by offering additional products available.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Cashier
Four Bees Fireworks
07.2017 - Current
- Collected credit card and cash payments to complete transactions for customer orders.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Addressed customer questions and concerns regarding products and services.
- Utilized POS system to handle customer cash and credit card transactions.
Data Entry Clerk
Mountain Express Oil
10.2022 - 04.2023
- Updated records with new or revised information as required.
- Executed data entry from various sources into computer systems.
- Input client details into spreadsheets and company database for easy access by leadership.
- Identified and corrected data entry errors, reporting discrepancies promptly.
Customer Service Cashier
Smoothie King
10.2019 - 04.2021
- Managed inventory levels by restocking supplies and notifying management of shortages.
- Educated customers on menu items, promotions, and nutritional information effectively.
- Handled cash and credit transactions while ensuring payment security and accuracy.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
Education
High School. -
University View Academy
Home SchoolSkills
- Data management expertise
- Insurance verification proficiency
- Client appointment management
- HIPAA regulations adherence
- Professional phone communication
- Strong verbal communication
- Professional demeanor
- Account management
- Customer-focused complaint resolution
- Appointment coordination
- Document proofreading
- Proficient in handling multi-line phone systems
Timeline
Customer Service Representative
XS Brokers
01.2024 - Current
Data Entry Clerk
Mountain Express Oil
10.2022 - 04.2023
Customer Service Cashier
Smoothie King
10.2019 - 04.2021
Customer Service Cashier
Four Bees Fireworks
07.2017 - Current
High School. -
University View Academy