Bandrea George
Lafayette
Summary
Professional healthcare manager with experience in patient care coordination and treatment planning. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in clinical assessments, patient education, and care plan development. Known for effective communication, problem-solving abilities, and compassionate approach to patient care. Knowledgeable [Desired Position] with solid background in managing patient care and coordinating treatment plans. Proven ability to effectively communicate with patients, families, and healthcare teams to ensure optimal health outcomes. Demonstrated proficiency in patient assessments and care planning. Versatile Licensed Practical Nurse Supervisor with over 10 years of experience acting as a healthcare leader, operational problem-solver and conflict manager. Well-versed in working with diverse patient conditions. Expertise in medication administration, accurate charting and diagnosis for both acute and chronic concerns. Coordinates employee schedules and workflow to promote high-quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse Case Manager
Ochsner University Hospital & Clinics
08.2024 - Current
- Facilitated seamless communication between healthcare providers, insurance companies, and other stakeholders involved in a patient''s care journey.
- Implemented evidence-based nursing interventions that resulted in improved clinical outcomes for chronically ill patients under case management services.
- Developed strong rapport with patients and families by establishing trust through active listening skills, empathy, and clear explanation of complex medical concepts.
- Streamlined case management processes to improve efficiency and optimize resource utilization in the healthcare setting.
- Reduced hospital readmission rates through closely monitoring patient progress, adjusting treatment plans as needed.
- Supported smooth transition between different levels of care by collaborating with healthcare providers across various specialties to coordinate appropriate referrals and follow-up appointments.
- Maintained accurate documentation of patients'' medical history, treatment plans, progress notes, and discharge summaries to ensure continuity of care across all healthcare providers involved in a case.
- Served as a patient advocate ensuring that their needs were met while maintaining compliance with established policies and regulations.
- Managed caseloads efficiently by organizing daily tasks, prioritizing urgent cases, and delegating responsibilities as necessary to ensure timely provision of care for all patients.
- Conducted thorough assessments of patient conditions, identifying changes in medical status that required immediate intervention or adjustments in ongoing treatments.
- Maintained medication room in full compliance with government and facility requirements.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Delivered emotional support to patients and families during challenging times.
- Responded to patient requests with appropriate clinical and personal assistance.
- Provided patient education on health care issues and prescribed medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Evaluated patient histories, complaints, and current symptoms.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Coordinated patient transfers to other facilities.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
Certified Nursing Assistant/Student Nurse
Ochsner Lafayette General Medical Center
04.2023 - 08.2024
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Cared with empathy and compassion to build positive patient and family relationships.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and promoting overall wellbeing.
- Escalated changes in patient behavior, condition and vital signs for prompt assessment.
- Assisted with IV therapy, medication administration, wound therapy and splinting.
- Enhanced patient comfort by providing compassionate care and assistance in daily activities.
- Excelled in maintaining patient confidentiality at all times, adhering to HIPAA regulations and ensuring sensitive information was protected throughout all aspects of care delivery.
- Ensured accurate documentation of vital signs and patient progress, aiding in optimal treatment plans.
- Utilized strong problem-solving skills when addressing complex patient care concerns, working with nursing staff to develop solutions.
- Assisted nursing staff with essential procedures, contributing to efficient and effective patient care.
- Monitored patients for changes in condition or behavior, promptly reporting concerns to the nursing staff for timely intervention..
- Managed time efficiently when caring for multiple patients simultaneously during busy shifts without compromising individualized attention or quality of service.
- Used critical thinking skills to effectively assess each patient''s unique needs and preferences while delivering personalized care solutions.
- Performed routine wound care and dressing changes on schedule.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
Medical Assistant
Check Point Urgent Care
11.2022 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Donor Technician Specialist
Vitalant
06.2019 - 05.2022
- Provided valuable guidance to new employees during their training period, sharing expertise on proper techniques and best practices within the role of Donor Technician.
- Prepared donors for their appointments by conducting thorough health screenings and reviewing medical histories as needed.
- Supported quality control efforts by accurately labeling, processing, and storing collected blood products according to established protocols.
- Contributed to team success with effective communication and collaboration in a fast-paced environment.
- Consistently monitored donor reactions during the donation process, promptly addressing any concerns or issues that arose.
- Safeguarded donor privacy by diligently following confidentiality laws, regulations, and organizational policies when handling personal information.
- Enhanced donor experience by providing professional and compassionate customer service during the donation process.
- Skillfully performed venipuncture procedures for blood collection, ensuring donor safety and comfort.
- Maintained safe practices throughout the donation process, adhering to all standard operating procedures and guidelines.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified proper storage and transportation of specimens to laboratories.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays
Clinical Legal Coordinator
Plastic Surgery Associates
06.2018 - 06.2019
- Held responsibility for training junior staff members on best practices for legal research, document management, and other essential tasks.
- Managed high-pressure situations effectively by prioritizing tasks according to urgency while maintaining a keen attention to detail.
- Ensured compliance with regulatory requirements through diligent review of all filings submitted to courts or other governing bodies.
- Demonstrated adaptability through consistent learning of new software applications and technologies to enhance job performance.
- Coordinated with the legal team to ensure timely completion of relevant tasks, enhancing overall productivity.
- Fostered strong professional relationships through clear communication with opposing counsel''s offices, court clerks, and clients alike.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using multi-line switchboard.
- Transcribed legal documents and phone conversations.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Scheduled all appointments, appearances and briefings.
- Created, indexed, and maintained client binders.
- Created and printed legal documents for attorneys to review.
- Prepared and processed invoices for attorney billing.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Assisted with preparation of trial materials and documents.
- Planned and organized internal and external events, meetings and conferences.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Conducted research on legal cases and prepared summaries for attorneys.
- Researched and identified legal precedents and statutes.
- Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
- Diligently edited legal correspondence for grammar and spelling.
- Screened telephone calls and forwarded to appropriate departments.
- Improved client relations by consistently providing accurate updates on case progress and addressing inquiries professionally.
- Contributed to streamlined workflow by coordinating schedules, appointments, and deadlines within the legal department.
- Enhanced litigation outcomes by efficiently organizing and managing crucial case materials.
- Enabled more informed decision-making among attorneys with thorough research on applicable laws and precedents related to ongoing cases.
Education
Licensed Practical Nursing -
South Louisiana Community College
Lafayette, LA05.2024
Certified Nursing Assistant -
South Louisiana Community College
Lafayette, LA11.2022
Medical Assisting -
Unitech Training Academy
Lafayette, LA07.2019
EKG/Phlebotomy Technician -
Unitech Training Academy
Lafayette, LA10.2018
Pharmacy Technician -
Unitech Training Academy
Lafayette, LA05.2016
Skills
Customer Service
Quality Documentation Specialist
HIPAA Compliance
Clinical judgment
Compassionate Care
Supervisory skills
Quality Improvement
Ethical Practice
Healthcare Software Proficiency
Nurse Leadership
Direct Patient Care
Wound Care
Teamwork and Collaboration
Dementia Knowledge and Care
Patient Care
Excellent Communication
Critical Thinking
Organizational Skills
Team Collaboration
Active Listening
Intravenous Medications
Activities of Daily Living ADLs
Patient Education
Certified in CPR/AED
Relationship Building
Pain Management
Specimen Collection
Team building
Infection Control
Medical Terminology
Health Promotion
Analytical Thinking
Conflict Resolution
Interpersonal Skills
Post Operative Care
Interdisciplinary Team
Microsoft Office
Professionalism
Medication Administration
Self Motivation
Decision-Making
Multitasking
Time Management
Adaptable and Flexible
Quality Assessments
Certification
- BLS for Healthcare Providers, American Heart Association
- CPR & AED
Timeline
Licensed Practical Nurse Case Manager
Ochsner University Hospital & Clinics
08.2024 - Current
Certified Nursing Assistant/Student Nurse
Ochsner Lafayette General Medical Center
04.2023 - 08.2024
Medical Assistant
Check Point Urgent Care
11.2022 - 03.2023
Donor Technician Specialist
Vitalant
06.2019 - 05.2022
Clinical Legal Coordinator
Plastic Surgery Associates
06.2018 - 06.2019
Medical Assisting -
Unitech Training Academy
EKG/Phlebotomy Technician -
Unitech Training Academy
Pharmacy Technician -
Unitech Training Academy
Licensed Practical Nursing -
South Louisiana Community College
Certified Nursing Assistant -
South Louisiana Community College
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