Summary
Overview
Work History
Education
Skills
Timeline
Generic

Barbara Devalcourt

Springhill,LA

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

TEKsystems
03.2025 - Current
  • Hired for temp work for Computershare during their season for proxy voting.
  • Remote WFH Temporary

Member Advocate

Businessolver
10.2024 - 02.2025
  • Member Advocate answering inbound calls from employees of companies to assist with annual enrollment of benefits for upcoming year such as medical, vision, dental, spending accounts, life insurance with Beneficiaries. Maintaining accountability for inbound and outbound files. Executing client specific process and procedure. High volume of calls during a busy enrollment period.
  • Remote WFH Temporary

Customer Service

Republic Services
09.2021 - 01.2024
  • Environmental Services, Recycling & Trash Services. Answere approximate 75 calls per day. Responded to customer calls, inquiries, requests and complaints, which might have required research and investigation to reach a resolution.
  • Remote WFH

Customer Service

Direct Interactions
09.2020 - 07.2021
  • We received approximate up to 100 calls per day. Assisted with various campaigns but focused on Christopher Radko Ornaments for inbound calls providing customers with service resolving issues and complaints as well as placing orders.. Also worked for the State of Ohio Unemployment Office.
  • Remote WFH

Customer Service, Small Business

AT&T Wireless
01.2002 - 11.2019
  • Duties were performed in a Call Center. Inbound/Outbound customer care calls. Worked with several programs on a daily basis. Serviced major businesses and third-party vendors. Some billing when necessary. Assessed the customer needs and upsold products and maximize customer needs. Compiled orders for cellular phones. Rate plans and features. Always practiced privacy for customers. Retired

Education

Some College (No Degree) - Business

Sowela Vocational School
Lake Charles, LA

Merryville High School
Merryville LA
05.1964

Skills

  • Client/Customer Relations
  • Flexible and adaptable
  • Dependable and responsible
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Complaint handling
  • Microsoft Office Suite
  • CRM software proficiency

Timeline

Customer Service Representative

TEKsystems
03.2025 - Current

Member Advocate

Businessolver
10.2024 - 02.2025

Customer Service

Republic Services
09.2021 - 01.2024

Customer Service

Direct Interactions
09.2020 - 07.2021

Customer Service, Small Business

AT&T Wireless
01.2002 - 11.2019

Some College (No Degree) - Business

Sowela Vocational School

Merryville High School

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Barbara Devalcourt