Barbara Faulk
Lake Charles
Summary
Dynamic Patient Access Representative with a proven track record at Memorial Woman's Hospital, excelling in HIPAA compliance and customer service. Adept at insurance verification and fostering team collaboration, I enhanced patient satisfaction through effective communication and streamlined processes, ensuring timely care and support in a fast-paced healthcare environment.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Memorial Woman's Hospital
02.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Verified patient insurance eligibility and entered patient information into system.
New Patient Referral Coordinator
Memorial Internal Medicine
08.2019 - 12.2023
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Conducted regular audits of referral files, identifying areas for improvement and implementing corrective actions as needed.
- Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate submission of claims for prompt reimbursement.
- Evaluated referral process regularly, identifying areas for improvement and making necessary adjustments to ensure optimal efficiency.
- Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
- Processed referral requests from patients, doctors and other health care professionals.
General Manager
Anytime Fitness
06.2014 - 11.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ05-2026
Associate of Science - Medical Records, Billing And Coding in Heathcare
University of Phoenix
Tempe, AZ06-2025
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Medical terminology
- Healthcare systems navigation
- Problem-solving
- EMR
- Team collaboration
- Money handling
- Insurance billing
Accomplishments
- Achieved Medical Records, Billing and Coding certification by completing an online course with accuracy and efficiency.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Medical Records, Billing and Coding Training - 10 months
- Certified New Patient Coordinator, LCMH - 3 months
Languages
English
Full Professional
Timeline
Patient Access Representative
Memorial Woman's Hospital
02.2024 - Current
New Patient Referral Coordinator
Memorial Internal Medicine
08.2019 - 12.2023
General Manager
Anytime Fitness
06.2014 - 11.2018
Bachelor of Science - Healthcare Administration
University of Phoenix
Associate of Science - Medical Records, Billing And Coding in Heathcare
University of Phoenix
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