Barbara Hunter
Port Allen
Summary
Dedicated Desk Clerk with extensive experience in front office operations and customer service. Proven ability to enhance customer satisfaction and improve operational efficiency through strong administrative and problem-solving skills. Consistently maintains professionalism under pressure while delivering high-quality service. Committed to contributing value to any organization through effective performance and dedication.
Overview
44
44
years of professional experience
Work History
CUSTOMER SERVICE
Humana
New Orleans
10.2022 - 01.2023
- Handled inbound calls regarding Louisiana Medicaid and Humana, clarifying insurance details, provider options, coverage specifics, claims processes, and policy information
- Provided excellent customer service during deliveries.
CUSTOMER SERVICE/MEDICAL BOOKMARKER
Maximus Federal
Texas
04.2021 - 09.2021
- Managed remote operations by addressing inbound calls related to Covid-19 vaccine inquiries.
- Resolved issues efficiently, demonstrating strong problem-solving skills.
- Collaborated within team environments to enhance overall workplace productivity.
- Conducted system analysis and testing to identify and address technical inefficiencies.
- Processed claims for Veterans Administration through Maximus Federal on behalf of military individuals.
CUSTOMER SERVICE
Alorica
Texas
09.2020 - 12.2020
- Facilitated remote customer support by answering inbound calls regarding insurance inquiries, troubleshooting issues, processing insurance claims, and transferring to appropriate departments for issue resolution.
FRONT DESK MANAGER
The Audubon Inn Hotel
Port Allen
03.1983 - 05.2010
- Supervised 5-6 employees, including scheduling tasks and managing an 8-line PBX switchboard
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assigned work and monitored performance of project personnel.
BOOKKEEPER
New Generation
Port Allen
01.1979 - 03.1983
- Managed financial records for parts department, verified units in and out during repairs, and conducted monthly inventory audits.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Documented transaction details to track and manage financial data.
Education
ASSOCIATES DEGREE - Business Management
AIU
Omaha, Nebraska05.2020
Skills
- Typing speed of 40 wpm
- Computer proficiency
- Microsoft Teams and Office Suite
- Zoom and video conferencing
- Adobe software expertise
- Claims management
- Technical troubleshooting
- Insurance processing
Languages
English
Professional
Timeline
CUSTOMER SERVICE
Humana
10.2022 - 01.2023
CUSTOMER SERVICE/MEDICAL BOOKMARKER
Maximus Federal
04.2021 - 09.2021
CUSTOMER SERVICE
Alorica
09.2020 - 12.2020
FRONT DESK MANAGER
The Audubon Inn Hotel
03.1983 - 05.2010
BOOKKEEPER
New Generation
01.1979 - 03.1983
ASSOCIATES DEGREE - Business Management
AIU
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