Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barry Dunlap

Baton Rouge

Summary

Dynamic Casino Services Supervisor with a proven track record at Belle of Baton Rouge, excelling in staff management and customer service. Enhanced team productivity through innovative training programs and effective problem-solving. Committed to operational excellence and compliance, fostering a culture of motivation and integrity within the gaming environment.


Experienced with casino operations and customer service excellence. Utilizes leadership and team management skills to ensure efficient and effective casino management. Track record of problem-solving and strategic planning to enhance guest experiences and operational success.


Casino Manager with 11 years of customer service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development. Bringing out best in staff members through exceptional management techniques.


Casino management professional with robust experience in overseeing daily operations and ensuring exceptional guest service. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Strong focus on achieving results through effective leadership, strategic planning, and attention to detail. Proven ability to manage gaming activities, enforce regulations, and uphold high standards in fast-paced environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Casino Services Supervisor in Slots

Belle of Baton Rouge
07.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented the company's P.A.C.K standards with all guest on a daily basis.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.

Assistant Casino Manager

Belle of Baton Rouge Casino
11.2018 - 03.2020
  • Monitored gaming floor activity to ensure compliance with regulatory requirements and internal controls.
  • Conducted regular performance reviews for employees, identifying areas of improvement and setting achievable goals.
  • Implemented innovative staff scheduling system, maximizing productivity during peak hours without sacrificing customer service quality.
  • Worked closely with surveillance teams to detect any suspicious activities or potential security breaches on the casino floor quickly.
  • Oversaw staff hiring, training, and development, resulting in a highly skilled and motivated workforce.
  • Continually updated knowledge of industry regulations, ensuring all actions taken were in compliance with relevant laws at local, state, or federal levels depending on jurisdiction.
  • Coordinated staff schedules, rotations and breaks.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.

Casino Floor Supervisor

Belle of Baton Rouge Casino
11.2014 - 10.2018
  • Boosted employee morale through regular recognition of outstanding achievements on the casino floor, fostering a positive workplace culture.
  • Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
  • Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
  • Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
  • Optimized staffing levels according to fluctuating business needs, minimizing labor costs without sacrificing quality service delivery.
  • Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
  • Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
  • Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
  • Monitored chips purchases, table inventories, and player win ratios.
  • Trained, supervised and evaluated workers.

Table Games Dealer

Belle of Baton Rouge Casino
10.2009 - 10.2014
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.

Education

Associate of Science - Emergency Medicine

National Association of Emergency Medical Technicians
Baton Rouge
08-1981

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Complex Problem-solving
  • Staff development
  • Staff discipline
  • Operations management
  • Analytical thinking
  • Team building

Certification

Current Louisiana Gaming Permit # P040056037

Expires 1-6-2026

Timeline

Casino Services Supervisor in Slots

Belle of Baton Rouge
07.2020 - Current

Assistant Casino Manager

Belle of Baton Rouge Casino
11.2018 - 03.2020

Casino Floor Supervisor

Belle of Baton Rouge Casino
11.2014 - 10.2018

Table Games Dealer

Belle of Baton Rouge Casino
10.2009 - 10.2014

Associate of Science - Emergency Medicine

National Association of Emergency Medical Technicians

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Barry Dunlap