Baylee Fontenot
Lake Charles
Summary
Dynamic and results-driven hospitality leader with a proven track record of transitioning from elite front-of-house service to comprehensive management roles. Skilled in upholding rigorous performance standards in high-volume, high-pressure environments while delivering exceptional guest engagement and operational excellence. Strong ability to balance effective leadership with inventory control and financial accountability, driving overall business success. Committed to fostering a culture of excellence that enhances team performance and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Landry’s Seafood
Lake Charles, LA
09.2023 - 09.2024
- Spearheaded front-of-house operations, overseeing the recruitment and onboarding of new staff to ensure a high-performing and cohesive service team.
- Strategically created weekly schedules, balancing labor requirements with peak volume demands to maximize operational efficiency.
- Facilitated regular team meetings to communicate performance standards and ensure total operational alignment across all shifts.
- Directed administrative functions, including the meticulous management of liquor and dry storage inventory and the accurate processing of vendor invoices.
Server/Bartender
Landry’s Seafood
Lake Charles, LA
07.2021 - 09.2023
- Drove revenue growth by upselling premium brands and specialty menu items through extensive product knowledge.
- Managed cash drawers with 100% accuracy, ensuring the integrity of funds and financial reporting at the end of every shift.
- Maintained high guest satisfaction ratings by resolving guest complaints professionally and immediately addressing service issues.
Server
TaDs Louisiana Cooking
Lake Charles, LA
10.2020 - 07.2021
- Demonstrated technical proficiency in POS terminal operations, including complex order entry, bill splitting, and precise total calculations.
- Fostered guest loyalty and successfully generated repeat business by providing exceptional, high-energy customer service.
Server/Bartender
Grotto Ristorante
Lake Charles, LA
02.2018 - 03.2020
- Served as a lead team member, training new bartenders on standardized drink preparation, service etiquette, and effective upselling techniques.
- Oversaw cocktail design and inventory handling while ensuring strict regulation compliance with liquor laws and ABC standards.
- Exhibited superior time management and service skills by providing a high-quality dining experience for 50+ guests per night.
Education
High School Diploma -
Bell City High School
Bell City, LA05-2017
Skills
- Team Leadership
- High-Volume Dining Operations
- Staff Scheduling & Hiring
- Service Prioritization
- Inventory Management
- Conflict Resolution
- Invoice Processing
- Upselling & Revenue Growth
- Regulation Compliance
- Guest/ Customer Engagement
Timeline
Front of House Manager
Landry’s Seafood
09.2023 - 09.2024
Server/Bartender
Landry’s Seafood
07.2021 - 09.2023
Server
TaDs Louisiana Cooking
10.2020 - 07.2021
Server/Bartender
Grotto Ristorante
02.2018 - 03.2020
High School Diploma -
Bell City High School