Princess Eason
Bossier City
Summary
Highly motivated and detail-oriented professional with a strong work ethic and proven ability to excel in fast-paced environments. Adept at effectively managing multiple responsibilities, providing exceptional customer service, and contributing to team success. Seeking an opportunity to leverage skills and experience in a challenging and rewarding role.
Dynamic leader with a proven track record at Advance Technology Center, adept in customer service and complaint resolution. Excelled in roles requiring excellent communication and strong organizational skills, surpassing sales targets by over 20%. Skilled in Microsoft Office Suite and CRM systems, demonstrating significant achievements in team development and inventory management.
Overview
9
9
years of professional experience
Work History
Agent
Advance Technology Center
04.2021 - Current
- Handled inbound and outbound calls to assist customers with billing inquiries, payments, and account resolutions.
- Consistently exceeded sales targets by promoting and upselling company products and services.
- Negotiated payment arrangements and settlements, reducing outstanding debts and improving customer satisfaction.
- Maintained detailed and accurate records of customer interactions in CRM systems.
- Provided exceptional customer service, ensuring positive experiences and repeat business.
Store Manager
Family Dollar
02.2020 - 04.2021
- Directed daily operations to achieve sales targets and ensure smooth store performance.
- Supervised, trained, and motivated a team of employees to deliver excellent customer service.
- Managed inventory, ensured stock availability, and minimized shrinkage through effective loss prevention strategies.
- Analyzed sales data and implemented merchandising strategies to increase revenue and profitability.
- Ensured compliance with company policies, safety standards, and operational procedures.
Manger
Dollar Tree
02.2019 - 02.2020
- Oversaw daily operations, ensuring the store met and exceeded sales goals.
- Recruited, onboarded, and trained employees, fostering a positive and productive work environment.
- Maintained accurate inventory levels and coordinated with vendors for timely restocking.
- Implemented promotional strategies to attract customers and boost sales.
- Ensured adherence to company standards, including merchandising, cleanliness, and customer service excellence.
Manager
Express Fashion Outlet
09.2015 - 03.2018
- Directed sales floor operations, ensuring a premium customer shopping experience and meeting brand standards.
- Supervised and developed a team of associates to achieve performance goals and enhance teamwork.
- Monitored inventory levels, coordinated replenishments, and implemented visual merchandising to showcase new trends.
- Analyzed sales reports and market trends to optimize product placement and improve sales performance.
- Organized promotional events and campaigns to drive customer engagement and increase store traffic.
Education
Bossier High
Bossier City, LASkills
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Proficient in Microsoft Office Suite and CRM systems
- Proven ability to adapt and learn quickly in dynamic environments
- Experience in inventory management and loss prevention
- Expertise in customer service and complaint resolution
- Sales and upselling techniques
- Leadership and team development skills
Timeline
Agent
Advance Technology Center
04.2021 - Current
Store Manager
Family Dollar
02.2020 - 04.2021
Manger
Dollar Tree
02.2019 - 02.2020
Manager
Express Fashion Outlet
09.2015 - 03.2018
Bossier High
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