Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Beatrice Lewis

Convent

Summary

Dynamic and customer-focused professional with extensive experience in call center operations, benefits and claims resolution, and administrative roles. Proven ability to handle high-pressure situations with diplomacy and composure, ensuring exceptional customer satisfaction. Skilled in leveraging strong research, communication, and multitasking abilities to efficiently resolve complex inquiries. Dedicated to maintaining compliance with laws, regulations, and organizational policies, while upholding confidentiality and integrity in all interactions. Adept at fostering positive relationships with stakeholders and contributing to a culture of excellence and service quality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Enrollment Specialist

Teleperformance USA
11.2023 - 06.2024
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.

Claims Verification Specialist

CVS Healthcare
09.2020 - 11.2023
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Obtained updated contact information from all subjects and verified data for accuracy.

Customer Service Specialist

Office Depot, Business Solutions Division
01.2018 - 08.2020
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.

Medical Customer Service Representative

AIO Healthcare
06.2015 - 12.2017
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.

Education

Bachelor of Science -

ITT Technical Institute

Skills

  • Medical Assisting
  • Medical Terminology
  • Empathy & De-escalation Techniques
  • Typing Proficiency 50 WPM
  • Interpersonal Skills
  • KPI Meeting
  • Active Listening
  • CRM Software
  • Salesforce
  • Oral & Written Communication
  • Data Entry
  • Mathematics skills
  • Documentation management
  • Reporting and analytics
  • Exceptional communication
  • Customer service expertise
  • High call volume
  • Claims
  • Customer service background
  • Benefits administration

Certification

  • Associate in Risk Management (ARM) - The Institutes.
  • Ethics and Compliance Certification – Ethical Compliance Training Programs.
  • Annuities Training Certificate- Various Providers.
  • Medicare Certification – Various Providers.
  • Certified ScrumMaster (CSM)

Languages

English
Native or Bilingual

Timeline

Enrollment Specialist

Teleperformance USA
11.2023 - 06.2024

Claims Verification Specialist

CVS Healthcare
09.2020 - 11.2023

Customer Service Specialist

Office Depot, Business Solutions Division
01.2018 - 08.2020

Medical Customer Service Representative

AIO Healthcare
06.2015 - 12.2017

Bachelor of Science -

ITT Technical Institute

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Beatrice Lewis