Belindeeha (Belle) Lafleur
Lake Charles,LA
Summary
Dynamic professional with a proven track record in customer engagement and sales enhancement, notably at Dillard's. Excelled in leveraging MS Office for preparing reports and data analysis, enhancing operational efficiency. Skilled in fostering team productivity and morale, with a knack for new hire training and workplace safety. Demonstrates exceptional management support and program support capabilities, driving significant improvements in client satisfaction and sales achievements. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 10 plus pounds. Highly experienced in performing quality inspections and machinery operations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient RN Student well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RN Student Extern
Memorial Hospital
Lake Charles, LA
10.2024 - Current
- Developed educational materials for patients to promote understanding of treatment options.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Collaborated with nursing staff to facilitate patient care and support operational initiatives.
- Participated in professional development workshops to stay current on best practices in education and enhance teaching skills.
- Promoted a culture of respect and inclusivity within the classroom, modeling appropriate behavior for students while addressing any issues promptly.
- Collaborated with fellow externs to develop innovative teaching strategies for improved student comprehension.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
Associate Banker
JP Morgan Chase Bank
Sulphur, LA
07.2022 - 08.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Area Sales Manager
Dillard's
Lake Charles, LA
03.2019 - 05.2023
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Built lasting relationships with clients through outstanding customer service interactions.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Collaborated with clients and distributors to create and promote new products.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
- Led sales region to increase sales and boost team morale.
- Prepared sales presentations for clients showing success and credibility of products.
- Executed proven strategies to hit sales quota and help company achieve goals.
- I successfully managed 8 Departments, with a total of 32 Employees. I took care of Scheduling, assisted in managing other departments in the store as well.
Certified Nursing Assistant
Christus Health
Lake Charles, LA
01.2016 - 01.2019
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Direct Care Worker
Gulf Coast Social Services
Lake Charles, LA
01.2015 - 01.2018
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Remained alert to problems or health issues of clients and competently responded.
- Documented vitals, behaviors, and medications in client medical records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
Certified Nursing Assistant
Landmark Nursing Home
Lake Charles, LA
06.2014 - 01.2016
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
High School Diploma -
Washington Marion High School
Lake Charles05-2014
Skills
- Workplace Safety
- Cash Handling
- Management Support
- New Hire Training
- Industry Trends
- Direct patient care
- Patient assessments
- Compassion and empathy
- Patient monitoring
- IV setup
- Taking vitals
- ADL assistance
- Home health care
- Managing deadlines
Certification
Certified Nursing Assistant (Expired 2023)
ASN Student Nurse , Semester 1
CPR Certified
Timeline
RN Student Extern
Memorial Hospital
10.2024 - Current
Associate Banker
JP Morgan Chase Bank
07.2022 - 08.2023
Area Sales Manager
Dillard's
03.2019 - 05.2023
Certified Nursing Assistant
Christus Health
01.2016 - 01.2019
Direct Care Worker
Gulf Coast Social Services
01.2015 - 01.2018
Certified Nursing Assistant
Landmark Nursing Home
06.2014 - 01.2016
High School Diploma -
Washington Marion High School