Bella Nugent
Eunice
Summary
Experienced IT professional with a strong background in technical support and troubleshooting. Efficiently resolves hardware and software issues for smooth system operations. Committed to fostering teamwork and achieving tangible outcomes. Adaptable and dependable in dynamic environments. Proficient in network configuration, delivering exceptional customer service, and employing effective problem-solving techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Techneaux Technology Services
02.2023 - 12.2027
- Take calls
- Handle technology problems big and small
- Troubleshooting hardware/software support
- Customer service
- Familiarity of operating systems
- Knowledge of antivirus, firewalls, and VPNs
IT Help Desk Technician
Stuller Inc 302 Rue Louis Xiv
04.2023 - 09.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Education
Iota High School
Iota, LABachelor of Science - Informatics
University of Louisiana
Lafayette, LA05-2028
Skills
- Software installation
- VPN configuration
- Printer setup
- Application support
- Remote support
- Network connectivity
- Wireless networking
- Virus removal
- Email configuration
- Problem resolution
- User support
- Technical support
Certification
CompTIA
Timeline
IT Help Desk Technician
Stuller Inc 302 Rue Louis Xiv
04.2023 - 09.2025
IT Help Desk Technician
Techneaux Technology Services
02.2023 - 12.2027
Iota High School
Bachelor of Science - Informatics
University of Louisiana
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