Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Belén Jiménez

New Orleans

Summary

Dynamic Store Manager at Ayu Bakehouse with a proven track record in inventory management and employee training. Expert in enhancing customer service excellence and driving sales performance. Successfully implemented visual merchandising strategies, resulting in improved store appeal and increased customer satisfaction. Adept at team building and fostering collaboration among staff.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

Ayu Bakehouse
New Orleans
03.2025 - Current
  • Supervised daily store operations to ensure efficient workflow and exceptional customer service.
  • Managed inventory levels through regular audits and timely stock replenishment.
  • Trained staff in sales techniques and product knowledge to enhance performance.
  • Implemented visual merchandising strategies to improve store presentation and appeal.
  • Conducted performance evaluations to identify training needs and development opportunities.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Monitored sales trends to adjust strategies for improved performance.
  • Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines.

Team Leader

District Donuts
05.2023 - 12.2024
  • Processed weekly orders for restaurant inventory, including produce, dry goods, and coffee.
  • Analyzed yearly, weekly, and hourly sales data to identify trends.
  • Ensured compliance with food safety procedures for handling, storage, and preparation.
  • Maintained high standards of quality during peak sales periods.
  • Achieved certifications in ServSafe and RVC for food safety.
  • Mastered Square POS system for efficient transactions and reporting.
  • Conducted detail cleaning duties during downtime to uphold cleanliness.
  • Developed and trained staff on inventory management and kitchen operations.

Server, Host, Banquet Server, Busser, Runner, Expeditor

Link Restaurant Group
04.2019 - 12.2021
  • Member of opening crew of Chef Donald Link & Chef Rebecca Wilcolmb restaurant
  • Attended weekly wine, grappa, and amaro classes
  • Intricate wine training according to region, elevation, and vintage
  • Selected to serve high-profile & VIP events/buyouts
  • Handling & processing of guest payments and server tips
  • Directed food traffic & distribution throughout the dining room
  • Communicated & worked directly with head & sous chefs on food quality and presentation

Front of House Manager

Revelator Coffee
10.2018 - 04.2019
  • Monitored compliance with health and fire regulations for food preparation.
  • Oversaw food preparation methods, portion sizes, garnishing, and presentation aligned with restaurant standards.
  • Investigated and resolved complaints regarding food quality and accommodations.
  • Created weekly employee schedules to optimize staffing efficiency.
  • Managed budgets and payroll records; reviewed financial transactions for authorization and adherence to budget.
  • Established organization of server sections, restaurant guidelines, and service protocols.
  • Reviewed work procedures and operational challenges to enhance service quality and safety.
  • Recorded inventory and placed weekly orders as necessary.

Server, Banquet Server, Host, Barista, Busser, Runner

Besh Restaurant Group
10.2016 - 10.2018
  • Designed and executed memorable guest experiences through curated events and activities.
  • Collaborated with kitchen staff and guests to create innovative menus.
  • Coordinated with front-of-house and back-of-house staff to ensure seamless service.
  • Maintained seating arrangements and guest rotations for optimal flow.
  • Ensured awareness of allergen and dietary restrictions to facilitate safe dining.
  • Gained insights into restaurant culture by working alongside celebrity chefs and families.
  • Planned and organized special events, enhancing guest engagement and satisfaction.

Barista, Shift Supervisor

Starbucks Coffee Co.
06.2008 - 10.2018
  • Prepared and served espresso beverages, craft drinks, and teas with precision.
  • Acquired extensive knowledge of coffee and tea by region and boldness.
  • Completed Starbucks-led classes to enhance understanding of coffee history and preparation techniques.
  • Achieved Black Apron status through rigorous coffee and tea training.
  • Trained new employees in drink preparation and company vision as lead trainer.

Education

Bachelor of Arts - English

University of Louisiana At Monroe
Monroe, LA
12-2012

Skills

  • Inventory management and visual merchandising
  • Sales analysis and reporting
  • Employee training and development
  • Customer service excellence
  • Team building and collaboration

Certification

  • Servsafe
  • RVC certified

References

References available upon request.

Timeline

Store Manager

Ayu Bakehouse
03.2025 - Current

Team Leader

District Donuts
05.2023 - 12.2024

Server, Host, Banquet Server, Busser, Runner, Expeditor

Link Restaurant Group
04.2019 - 12.2021

Front of House Manager

Revelator Coffee
10.2018 - 04.2019

Server, Banquet Server, Host, Barista, Busser, Runner

Besh Restaurant Group
10.2016 - 10.2018

Barista, Shift Supervisor

Starbucks Coffee Co.
06.2008 - 10.2018

Bachelor of Arts - English

University of Louisiana At Monroe

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Belén Jiménez