Benjamin Foster
Metairie
Summary
Seeking a promising career with a growth-oriented company that provides diverse opportunities. Committed to leveraging skills and experience to contribute effectively to the organization's success. Dedicated and motivated professional with a strong work ethic and a passion for continuous learning. Eager to join a dynamic team and make a meaningful impact in a challenging and rewarding work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
MEMBER SERVICE SPECIALIST
La Capitol Federal Credit Union
06.2023 - Current
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
ACCOUNT OFFICER
Greater New Orleans Federal Credit Union
12.2017 - 06.2023
- Advising borrowers on various types of loans and the methods of payment
- Approving loans after considering eligibility and other factors
- Analysing the credit history and financial status to determine feasibility of granting loans and financial advice
- Obtaining and compiling copies of loan applications
- Reviewing and updating credit and loan files
- Computing payment schedules
- Submitting applications to credit analysts
- Negotiating payment arrangements
BARTENDER
Centerplate New Orleans
01.2019 - 09.2021
- Bartender for events, games, concerts, etc.
- For the Superdome, Smoothie King Center, WWII museum, and other venues and locations
SERVER
Applebees
07.2012 - 03.2019
- Took and served food & beverage orders to guests
- Minor custodial duties
- Upset menu items
- Serve food and beverages during events
BANQUET SERVER
Know-It-Alls
01.2008 - 07.2012
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
CASHIER
Target
05.2006 - 01.2008
- Financial transactions on register
- Opened new credit card accounts
- Assisted with other departments when needed
- Input new and updated merchandise on computer
- Office tasks such as printing, faxing, scanning, laminating, telecommunications, etc
- Supervision of cashiers
- Created and placed sale signs and price tags
POS COORDINATOR
Robert's Fresh Market
05.2002 - 09.2005
- Teamwork and Collaboration
- Account Management
- Microsoft Office
- Customer Service
- Account Verification
- Product Training
- New Account Creation
- Credit Checks and Collections
- Google Docs
- Documentation
Education
COMPLETED COURSEWORK TOWARDS COMPUTER INFORMATIONS TECHNOLOGY -
Delgado Community College
H.S. DIPLOMA -
Walter L. Cohen Senior High
11.2001
Skills
- Teamwork and Collaboration
- Account Management
- Microsoft Office
- Customer Service
- Account Verification
- Product Training
- New Account Creation
- Credit Checks and Collections
- Google Docs
- Documentation
Certification
Insurance License Certificate
Timeline
MEMBER SERVICE SPECIALIST
La Capitol Federal Credit Union
06.2023 - Current
BARTENDER
Centerplate New Orleans
01.2019 - 09.2021
ACCOUNT OFFICER
Greater New Orleans Federal Credit Union
12.2017 - 06.2023
SERVER
Applebees
07.2012 - 03.2019
BANQUET SERVER
Know-It-Alls
01.2008 - 07.2012
CASHIER
Target
05.2006 - 01.2008
POS COORDINATOR
Robert's Fresh Market
05.2002 - 09.2005
COMPLETED COURSEWORK TOWARDS COMPUTER INFORMATIONS TECHNOLOGY -
Delgado Community College
H.S. DIPLOMA -
Walter L. Cohen Senior High
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