Summary
Overview
Work History
Education
Skills
Timeline
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Ben Mayeux

Youngsville,AL

Summary

An accomplished radiology service professional who effectively bridges the gap between hands-on technical expertise and strategic regional management. Offers 8 years of intensive field service experience troubleshooting, installing, and integrating complex imaging systems, complemented by recent leadership as a Regional Manager at the national corporation, Radiology Partners. I possess a unique, ground-level understanding of technical challenges, enabling a more effective approach to managing service operations, supporting field teams, and ensuring exceptional client outcomes across a wide geographical area.

Overview

11
11
years of professional experience

Work History

Regional Service Manager

Radiology Partners Holdings
08.2023 - Current
  • Responsible for developing strong relationships with practice directors, clients and radiologists
  • Provide regular analytical updates to all interested parties
  • Administration of a localized practice database that presents IT data in a concise and easy to consume format
  • Manage completion of all practice inquiries
  • Create, develop, and deliver performance improvement plans
  • Develop a mutually beneficial relationship with the client
  • Measure and track their understanding of monthly strategic objectives
  • Coordinate IT resources, onsite resources and support to complete identified project or process improvement
  • Coordinate upgrades, change of equipment and onboarding new radiologist (access, training, and introduction to services)
  • Escalation point for the market of any concerns, requests or work not being completed by IT in a timely manner
  • Interfacing with the Innovation Team within Information Technology and various internal constituencies to bring leading edge technology solutions to bear for key clients
  • Ensures that systems, solutions and processes are in place to meet the needs of internal and external clients
  • Serves as key client interface on behalf of IT at prospective client meetings, finalist meetings and ongoing account business reviews for existing accounts
  • All duties as assigned in alignment with skills and expertise

System Engineer

Performance Medical
06.2014 - Current
  • Install, maintain, and troubleshoot digital radiography systems.
  • Supports and manages LANs, Internet, and Intranet systems.
  • Conducts regular audits to ensure all frameworks and processes that have been integrated into the system are working properly, efficiently and in accordance with the goals, objectives and standards of customer.
  • Presides over analysis and needs planning, budgeting for IT and other business units.
  • Implementation of data integrity measures as well as daily system backups.
  • Collaborates with software application developers and software vendors on matters related to program updates and migration of changes from testing to the implementation stage.
  • Maintains data security and ensures integrity, protection of all client/patient information.
  • Works with customers to determine areas in need of improvement.
  • Consistently meet deadlines and requirements for all production work orders.
  • Ownership of complex issues and act as a liaison between customer and other support staff to facilitate resolution.
  • Outstanding proficiency in AutoCAD with regards to room design. (Examples upon request)

Education

Bachelors of Science - Informatics

University of Lafayette Louisiana
Lafayette, LA
01.2014

Associate of Science - Computer And Information Sciences

South Louisiana Community College
Lafayette, LA
01.2012

Skills

  • Advanced knowledge of modalities from brands like Agfa, Siemens, Fuji, and various PACS systems
  • Testing, debugging, and results analysis for medical imaging backup systems
  • Experience with Cisco, Sonicwall, and Huawei routers, switches, firewalls, controller-based wireless networks, and related protocols
  • PACS disaster recovery setup/integration
  • Network security oversight
  • Programming (python)
  • Operating systems (Windows NT - 10; Linux (Red Hat))
  • New program installations
  • System Upgrades
  • Database Administration (SQL)
  • Root cause analysis
  • Infrastructure planning
  • CAD room design
  • Customization of graphical user interfaces to customer specifications
  • Strategic IT project management and implementation
  • Clinical IT systems, including PACS, VNAs, and AI platforms
  • IT service delivery and client relationship management
  • Performance monitoring and optimization
  • Process improvement and cost reduction
  • Team leadership, development, and mentoring
  • Regulatory compliance (HIPAA, security, privacy)
  • Vendor and stakeholder communication

Timeline

Regional Service Manager

Radiology Partners Holdings
08.2023 - Current

System Engineer

Performance Medical
06.2014 - Current

Associate of Science - Computer And Information Sciences

South Louisiana Community College

Bachelors of Science - Informatics

University of Lafayette Louisiana

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Ben Mayeux