Benjamin Richard
Greenwell Springs,LA
Summary
Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Assurance Program Manager
Brown Engineers And Consultants
07.2023 - Current
- Improved product quality by implementing rigorous testing and monitoring procedures.
- Developed and executed comprehensive quality assurance programs for timely project delivery.
- Enhanced customer satisfaction with thorough defect identification and root cause analysis.
- Streamlined processes for increased efficiency, reducing the time required for quality control activities.
- Conducted regular audits and assessments, resulting in improved compliance with industry regulations.
- Implemented corrective actions to address identified gaps in quality management systems.
- Collaborated with stakeholders to establish key performance indicators and drive continuous improvement efforts.
- Presented findings from audits and assessments to senior leadership, driving strategic decision-making related to product improvements or process changes.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Created and maintained quality management systems to align with industry standards.
- Implemented new quality assurance and customer service standards.
Project Manager
Tolunay-Wong Engineers Inc.
02.2022 - 03.2023
- Prepared and submitted project invoices for review and approval.
- Identified plans and resources required to meet project goals and objectives.
- Facilitated workshops to collect project requirements and user feedback.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Negotiated and managed third-party contracts related to project deliverables.
- Coordinated material procurement and required services for projects within budget requirements.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Analyzed project performance data to identify areas of improvement.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
Assistant Drilling Manager
Terracon Consultants Inc.
11.2017 - 02.2022
- Identified optimal locations for prospecting by reading available reports and studies.
- Recorded readings from site equipment and compiled data to determine optimal prospecting locations.
- Oversaw work of field personnel collecting geological samples.
- Produced accurate maps, cross-sections and notes for project leaders and other stakeholders.
- Assessed field data integrity, accuracy and information quality.
- Collected geological data with specialized equipment.
- Operated measuring instruments to assess characteristics of potential prospecting locations.
- Operated testing equipment correctly to consistently obtain accurate results.
- Prepared samples of soil and groundwater slides and compiled relevant documentation to be shipped to contracted laboratories.
- Collected information from aerial photographs, well logs and section descriptions.
- Prepared detailed reports outlining sampling and testing activities and made recommendations for drilling based on available information.
Infantry Squad Leader
United States Army National Guard
05.2006 - 05.2018
- Improved squad performance by implementing rigorous training and evaluation methods.
- Developed cohesion among team members through regular team-building exercises and open communication.
- Ensured mission success with thorough planning, preparation, and execution of tactical operations.
- Enhanced overall unit readiness by conducting individual skill assessments and providing targeted coaching.
- Provided comprehensive after-action reviews following each operation, identifying areas for improvement and refining tactics as necessary.
- Disaster response team member.
Education
Some College (No Degree) - Mechanical Drafting Technology
ITI Technical College
Baton Rouge, LASkills
- Managing Subcontractors
- Cost Containment
- Managing Multiple Projects
- Project Drawings
- Microsoft Office and Excel
- Project Management
- Quality Assurance and Controls
- Processes and Procedures
- Project Estimation and Bidding
- Logistics Management
- LADOTD
- UASCE - APP/QCP Development
- Civil Infustructure
Certification
- Basic Safety Plus
- TWIC Card
- OSHA-30 Certification
- Security Passport
- TAPPI Safe Card Holder
- PowerSafe T&D
- APNG Portable Nuclear Gauge Safety & U.S.D.O.T Hazmat Certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved NCRs which led to corrected critical path scoped of work being delivered correctly.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Concrete Institute
- American Society for Quality
Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsQuote
To know what is right and not to do it is the worst cowardice.
Confucius
Timeline
Quality Assurance Program Manager
Brown Engineers And Consultants
07.2023 - Current
Project Manager
Tolunay-Wong Engineers Inc.
02.2022 - 03.2023
Assistant Drilling Manager
Terracon Consultants Inc.
11.2017 - 02.2022
Infantry Squad Leader
United States Army National Guard
05.2006 - 05.2018
Some College (No Degree) - Mechanical Drafting Technology
ITI Technical College
- Basic Safety Plus
- TWIC Card
- OSHA-30 Certification
- Security Passport
- TAPPI Safe Card Holder
- PowerSafe T&D
- APNG Portable Nuclear Gauge Safety & U.S.D.O.T Hazmat Certification
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