Bethany Centanni
Ponchatoula
Summary
I intend to strive anywhere I go with a strong background in hospitality. Skilled in training staff, resolving guest issues, and fostering teamwork. Eager to leverage attention to detail and communication skills to enhance service quality and customer loyalty.
Overview
4
4
years of professional experience
Work History
Barista
7Brew
Hammond, LA
07.2024 - Current
- Prepared and served high-quality coffee beverages consistently to enhance guest satisfaction.
- Maintained cleanliness and organization of workstations to ensure efficient operations during peak hours.
- Trained new staff on beverage preparation techniques and guest service protocols to improve team performance.
- Handled guest complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
POD Leader
Chick-fil-A
Hammond, LA
06.2022 - 05.2024
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
University View Academy
Baton Rouge, LA Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Problem-solving
Timeline
Barista
7Brew
07.2024 - Current
POD Leader
Chick-fil-A
06.2022 - 05.2024
High School Diploma -
University View Academy