Bethany Denman
Downsville
Summary
Proven to excel in high-stress environments, I leveraged my strong work ethic at Entergy to enhance customer satisfaction through exceptional service and efficient problem-solving. Skilled in inventory organization and customer relationship development, I consistently maintain a professional appearance and foster positive interactions. My ability to quickly learn and adapt has been instrumental in achieving and surpassing goals.
Overview
6
6
years of professional experience
Work History
Carhop Server
Sonic DriveIn
01.2018 - 05.2018
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Cashier
Boot Barn
09.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Pharmacy Technician Trainee
Brookshire Grocery
03.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Server
Walk-On's Bistreaux & Bar
06.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier
Bayou Butts & Booze
01.2021 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Bank Teller
Bank of Oak Ridge
11.2021 - 03.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Server
Flying Heart Brewery
03.2022 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
Receptionist
Parker Alexander Law Firm
04.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Ran/ picked up important documents to the parish court
Customer Care Representative
Entergy
06.2022 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
Barista
Body By Robby
07.2023 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of shakes, teas, and merchandise.
Server
K&M Coffee, Corks, & Camo
02.2024 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Union Parish High School
Farmerville, LA05-2018
Skills
- Excellent customer service
- Customer assistance
- Inventory organization
- Exceptional customer service
- Strong work ethic
- Friendly and outgoing
- Organization skills
- Customer relationship development
- Professional appearance
- Quick learner
Timeline
Server
K&M Coffee, Corks, & Camo
02.2024 - 03.2024
Barista
Body By Robby
07.2023 - 01.2024
Customer Care Representative
Entergy
06.2022 - 03.2023
Receptionist
Parker Alexander Law Firm
04.2022 - 06.2022
Server
Flying Heart Brewery
03.2022 - 05.2022
Bank Teller
Bank of Oak Ridge
11.2021 - 03.2022
Cashier
Bayou Butts & Booze
01.2021 - 05.2021
Server
Walk-On's Bistreaux & Bar
06.2020 - 12.2020
Cashier/Pharmacy Technician Trainee
Brookshire Grocery
03.2019 - 02.2020
Cashier
Boot Barn
09.2018 - 12.2018
Carhop Server
Sonic DriveIn
01.2018 - 05.2018
High School Diploma -
Union Parish High School
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