Bethany Tiner
Summary
Dynamic and results-oriented professional with extensive experience in customer service and support, notably at Teleperformance. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and satisfaction. Skilled in data entry and call management, with a proven track record of improving service performance metrics. Demonstrates strong communication and active listening, ensuring exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Planet Fitness
09.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Assisted members with checking in, providing information about membership benefits, and guiding them through gym facilities.
- Addressed customer inquiries and resolved issues promptly, ensuring high levels of member satisfaction.
- Performed clerical duties such as scheduling appointments, managing customer files, and preparing reports.
- Handled phone calls, directed inquiries, and assisted with membership sign-ups and billing questions.
- Supported day-to-day operations, including maintaining cleanliness of the gym and ensuring all services were ready for member use.
Customer Service Representative
Teleperformance
06.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with inquiries, provided detailed product information, and resolved issues effectively to maintain customer satisfaction.
- Managed high volumes of inbound calls, addressing inquiries and directing customers to the appropriate departments.
- Supported the team with data entry, maintaining accurate customer information and following up on issues to ensure resolution.
- Created and maintained reports, tracking customer concerns and service performance metrics.
- Responded to customer requests for products, services, and company information.
Sales Associate
JCPenney
05.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted customers with finance applications and provided guidance throughout the process, ensuring they understood terms and benefits.
- Handled POS transactions, including cash, credit, returns, and exchanges, ensuring accuracy and customer satisfaction.
- Managed inventory, organized merchandise, and curated displays, contributing to a positive shopping experience.
- Answered customer inquiries over the phone and in person, ensuring they were directed to the right department or individual.
- Coordinated sales strategies, promoted store credit programs, and maintained a clean and organized store environment.
Education
Associate of Science - Computer Science
Baton Rouge Community College
Baton Rouge, LASkills
- Customer service
- Customer support
- Call management
- Data entry
- Invoice, Report, and Spreadsheet Management
- Strong Communication
- Active Listening
- Clerical support
- Inbound and outbound calling
Timeline
Customer Service Associate
Planet Fitness
09.2023 - 01.2025
Customer Service Representative
Teleperformance
06.2022 - 08.2023
Sales Associate
JCPenney
05.2020 - 04.2022
Associate of Science - Computer Science
Baton Rouge Community College
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