Bethany Velasquez

Customer Service Specialist III provides exceptional service by responding to inquiries via phone, email, and in-person regarding federal programs. This role involves assisting customers in understanding federal regulations, ensuring compliance, and resolving issues promptly while escalating complex cases when necessary. Consistently maintain knowledge of federal contract requirements, document interactions according to federal standards, and collaborate with team members to enhance service delivery. Additionally, participation in training sessions will be essential to stay updated on regulations and best practices, while also contributing to the development of customer service materials like FAQs and training resources.

Data Compliance Specialist II is to ensure adherence to data protection regulations and internal policies. Responsible for monitoring data handling practices, conducting audits, and implementing compliance programs to safeguard sensitive information. Collaborating with various departments to develop and maintain data management policies, provide training on compliance requirements, and assist in responding to data inquiries and incidents. Understanding of data privacy laws, excellent analytical skills, and the ability to effectively communicate compliance standards across the organization.

Verification Specialist I is responsible for reviewing, verifying, and maintaining accurate information and documentation to ensure compliance with company policies and industry standards. Analyze records, confirm data accuracy, investigate discrepancies, and communicate with clients or departments to resolve issues efficiently. Strong attention to detail, organizational skills, and the ability to handle confidential information.

Certified Nursing Assistant (CNA) provides direct patient care and supports nurses and healthcare teams in delivering quality medical services. Responsibilities include assisting patients with daily living activities such as bathing, dressing, feeding, and mobility, monitoring vital signs, maintaining patient hygiene and comfort, and reporting changes in patient conditions to nursing staff. CNAs also help maintain a clean and safe environment, document patient care activities, and provide emotional support to patients and their families.

Responsible for providing excellent customer service while efficiently handling guest transactions in a fast-paced restaurant environment. Duties include greeting customers, taking food orders accurately, operating the cash register and point-of-sale system, processing cash and card payments, answering menu questions, and ensuring customer satisfaction. Cashiers also assist with maintaining cleanliness in the dining and front counter areas, restocking supplies, and supporting team members during busy shifts, while maintaining a positive attitude and upholding Chick-fil-A’s standards for hospitality and service.