Bethany Williams
Lake Charles
Summary
Developed strong skills in fast-paced financial environment, focusing on customer service and financial transactions. Consistently implemented effective solutions to enhance customer satisfaction and operational efficiency. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Positive and upbeat with strong communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Assistant Supervisor
First Federal Bank of Louisiana
08.2024 - 01.2025
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
Universal Banker II
First Federal Bank of Louisiana
01.2024 - 01.2025
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Universal Banker I
First Federal Bank of Louisiana
10.2021 - 01.2024
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, and resolving complaints or account discrepancies.
- Handling currency, transactions, and confidential information in a responsible manner.
- Identify the needs of new and existing customers and offer appropriate services currently available.
- Answer questions and customers concerns regarding deposit accounts.
- Provide additional information to customers regarding promotions, contests and new account options.
Education
High School Diploma -
New Iberia Senior High
New Iberia, LA05-2020
Skills
- Customer needs assessment
- Cash handling proficiency
- Branch operations
- Customer service
- Developing customer relationships
- Team collaboration
- Document preparation
- Microsoft office
- Computer skills
Timeline
Assistant Supervisor
First Federal Bank of Louisiana
08.2024 - 01.2025
Universal Banker II
First Federal Bank of Louisiana
01.2024 - 01.2025
Universal Banker I
First Federal Bank of Louisiana
10.2021 - 01.2024
High School Diploma -
New Iberia Senior High
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