Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Dupree

Shreveport

Summary

Dynamic Customer Service Representative with extensive experience at Centerpoint Energy Inc, excelling in client support and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in CRM software, I consistently deliver exceptional service, ensuring prompt and complete responses to inquiries while leading teams in high-pressure situations.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

ACT Call Center
Shreveport
01.2025 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

Centerpoint Energy Inc
Shreveport
02.2020 - 12.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.

Financial Services Representative

CenturyLink
Shreveport
05.2005 - 10.2019
  • Ensured that all customer inquiries were answered promptly and completely.process payments team lead assisted on esculated calls

Education

GED -

Louisiana Technical College
Shreveport, LA
07-2013

Skills

  • Client support
  • CRM software
  • Conflict resolution
  • Product knowledge
  • Data entry
  • Customer relationship management

Timeline

Customer Service Representative

ACT Call Center
01.2025 - Current

Customer Service Representative

Centerpoint Energy Inc
02.2020 - 12.2024

Financial Services Representative

CenturyLink
05.2005 - 10.2019

GED -

Louisiana Technical College

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Betty Dupree