Betty Garner
Grand Cane
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
8
8
years of professional experience
2004
2004
years of post-secondary education
Work History
Dispatcher
Southern Fluid Solutions
Mansfield
04.2022 - 10.2025
- Coordinated daily dispatch of fluid solutions to various client locations.
- Managed communication between drivers and customers during delivery operations.
- Utilized dispatch software to track shipments and optimize routes efficiently.
- Assisted in training new dispatchers on operational procedures and systems.
- Collaborated with team members to improve workflow and enhance service quality.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Dispatcher
Pinnergy
Mansfield
09.2017 - 03.2022
- Coordinated daily dispatch of fluid solutions to various client locations.
- Managed communication between drivers and customers during delivery operations.
- Utilized dispatch software to track shipments and optimize routes efficiently.
- Assisted in training new dispatchers on operational procedures and systems.
- Collaborated with team members to improve workflow and enhance service quality.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Education
Mansfield High School
Mansfield , LASkills
- Dispatch software
- Route optimization
- GPS tracking
- Training coordination
- Data entry accuracy
- Attention to detail
- Decision-making
- Data entry
- Training new hires
- Multitasking and organization
Timeline
Dispatcher
Southern Fluid Solutions
04.2022 - 10.2025
Dispatcher
Pinnergy
09.2017 - 03.2022
Mansfield High School