- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- Volunteer Travel
- Dancing
- Volunteering
- Video Gaming
- Reading
- Watching Movies and TV Shows
- Music
Bianca Harris
Baton Rouge
Summary
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Experienced with call center team leadership, motivating staff to achieve high performance and customer satisfaction. Utilizes strategic planning to optimize workflow and address challenges effectively. Track record of maintaining quality assurance and implementing training programs to boost team capabilities.
Overview
8
8
years of professional experience
Work History
Caregiver
Always Best Care
02.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Call Center Supervisor
Regions Bank
05.2023 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Reduced average handle time through the implementation of effective call handling techniques and scripts.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Promoted employee engagement by recognizing outstanding performance and rewarding top performers accordingly.
Correctional Sergeant
Elayn Hunts Correction Center
10.2020 - 05.2023
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised [Number] employees and performance of tasks and managed [Number] offenders.
- Resolved issues and disputes between inmates professionally and respectfully.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Assisted in the planning and execution of large-scale facility operations including cell searches, shakedowns, and evacuation drills.
Call Center Representative
Cox Communications
08.2017 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Medical Assistant - Medical
Virginia College
08-2007
High School Diploma -
Dutchtown High School
13165 La-73, Geismar, La 7073405-2007
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Emotional support
- Compassionate communication
- Alzheimer's care
- ADL assistance
- PPE usage
- Quality assurance
- Call monitoring
- Coaching and mentoring
- Staff motivation
- Electronic banking systems
- Banking industry experience
- Banking Laws Knowledge
- Banking systems
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Caregiver
Always Best Care
02.2024 - Current
Call Center Supervisor
Regions Bank
05.2023 - Current
Correctional Sergeant
Elayn Hunts Correction Center
10.2020 - 05.2023
Call Center Representative
Cox Communications
08.2017 - 10.2021
Medical Assistant - Medical
Virginia College
High School Diploma -
Dutchtown High School
Similar Profiles
Delisa WinchesterDelisa Winchester
PCA at Always Best CarePCA at Always Best Care
JOSEPHINE EMIKO OSEDEJOSEPHINE EMIKO OSEDE
Medical Assistant Technician at Always Best CareMedical Assistant Technician at Always Best Care
Regina CarverRegina Carver
Caregiver at ALWAYS BEST CARECaregiver at ALWAYS BEST CARE