Bianca Roach
Lafayette
Summary
Experienced with therapeutic support and patient care in mental health settings. Utilizes crisis intervention techniques to effectively manage patient needs. Knowledge of therapeutic communication ensures supportive and empathetic approach to mental health care.
Overview
2026
2026
years of professional experience
Work History
Mental Health Technician
Compass Health
- Monitored patient behavior and emotional state to ensure safety and well-being.
- Assisted in developing individualized care plans in collaboration with healthcare team.
- Documented patient progress and observations accurately in electronic health records.
- Implemented therapeutic activities to promote social skills and coping mechanisms.
- Responded promptly to crisis situations, utilizing de-escalation techniques effectively.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
House Cleaner
Private Practice
04.2023 - 06.2025
- Implemented feedback from clients to improve service quality and address specific needs promptly.
- Collaborated with clients to establish a consistent schedule, enhancing satisfaction and reliability of services.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Operated electronic backpack vacuums and floor sweepers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
Education
High School Diploma -
Kirbyville High School
Kirbyville, TXSkills
- De-escalation techniques
- Stress reduction techniques
- Behavior observation
- Multicultural competence
- Family engagement
- Self-care promotion
- Anger management
- Histrionic personality disorder approaches
Timeline
House Cleaner
Private Practice
04.2023 - 06.2025
Mental Health Technician
Compass Health
High School Diploma -
Kirbyville High School