Summary

Overview

Work History

Education

Skills

Timeline

BILLIE AUTHEMENT

Pearl River

Summary

Customer Service & Administrative Support Specialist with 10+ years of remote experience in hospitality, telecommunications, healthcare, and consumer products. Proven ability to manage high call volumes, resolve complex customer issues, maintain loyalty program engagement, and support back-office operations. Adept at navigating fast-paced environments with professionalism, accuracy, and compassion. Skilled in multiple CRM platforms and medical data systems.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Work History

Loyalty Rewards / Customer Service Representative

HYATT HOTELS

09.2016 - 08.2025

Delivered high-quality service to guests of the World of Hyatt loyalty program, supporting a global customer base.
Resolved an average of 50–70 customer inquiries daily, including account management, benefit clarification, and loyalty point redemption.
Booked, modified, and canceled hotel reservations while upselling amenities to enhance guest experience.
Maintained 95%+ customer satisfaction rating over 8+ years of service.
Processed reward points and resolved discrepancies across multiple reservation and CRM systems.

Customer Service Representative (AT&T)

SYKES AT HOME

01.2014 - 09.2016

Supported AT&T customers with billing inquiries, service plan changes, and troubleshooting.
Maintained call quality above 90% and consistently met resolution metrics.
Communicated effectively to de-escalate issues and retain customers.

Customer Service Representative (AT&T Contract)

WORKING SOLUTIONS

01.2014 - 12.2014

Provided technical and account support during a high-demand project phase.
Met performance goals until contract concluded due to client restructuring.

Customer Service & Sales Representative

GUTHY-RENKER

01.2013 - 01.2014

Assisted customers with product orders, returns, and subscription services for health and beauty lines.
Regularly exceeded upsell targets by 10–15%.
Role concluded due to local office closure.

Secretary / Lab Assistant

ST. TAMMANY PARISH HEALTH UNIT

Covington

01.2007 - 01.2012

Managed front-desk operations, appointment scheduling, and confidential patient communications.
Promoted to lab assistant; responsible for taking vitals, preparing specimens, and entering data into medical records software.
Ensured HIPAA compliance and accuracy in all charting and patient documentation.
Position ended due to facility closure.