Billy Sellers
Monroe
Summary
Dynamic Trades Operations Manager with 20+ years experience in sales and a proven track record at Southern Air Heating and Cooling, excelling in customer relationship management and closing sales along with superb team and relationship building.
Dedicated sales management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Trades Operations Manager
Southern Air Heating and Cooling
06.2017 - Current
- Build detailed sales quotes and present to customers on IPad
- Negotiate price and service with customers and vendors to increase profit
- Design Air Conditioning, Heating, & Duct Systems
- Maintain product knowledge through training and relationships with product vendors
- Assist in recruiting, hiring and training of team members
- Train and guide team members to maintain high productivity and performance metrics
- Manage and oversee service and installation crews
- Identify customer needs and negotiate and close profitable projects with high success rate
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Oversee stocking floor plan
Project Manager
American Air Conditioning and Mechanical
03.2014 - 06.2017
- Built sales quotes for commercial customers
- Designed air conditioning and heating systems
- Identified plans and resources required to meet project goals and objectives
- Met project deadlines without sacrificing build quality or workplace safety
- Planned, designed, and scheduled phases for large projects
- Maintained relationships with equipment manufacturers and vendors
Comfort Consultant (Sales Representative)
Air Service Professionals
01.2004 - 03.2014
- Build and maintain relationships with homeowners and contractors
- Work diligently to acquire new business by offering incentives and spiffs
- Take measurements, calculate heat loss, and make all necessary assessments to bid jobs for both retrofit and new construction
- Create records, review pricing sheets, and process proposals and agreements for all prospective and existing customers
- Complete all close-out documents once install is complete
- Perform in-home consultations for The Home Depot
Education
High School Diploma -
Ouachita Christian School
Monroe, LASkills
- Performance monitoring
- Incidents management
- Production
- Customer relationship management (CRM)
- Workforce management
- Team leadership
- Conflict mediation
- Employee relations and conflict resolution
- Multi-unit operations management
- Procurement management
- Quality assurance and control
- Customer service
- Management
- Client relations
- Delegation
- Schedule oversight
- Work flow planning
- Employee motivation
- Project management
- Sales presentations
- Client relationships
- Contract negotiation
Accomplishments
Have consistently achieved top closing percentages in the industry and have achieved The Millionaire Club sales awards for seven consecutive years.
Certification
Forklift Certified
Timeline
Trades Operations Manager
Southern Air Heating and Cooling
06.2017 - Current
Project Manager
American Air Conditioning and Mechanical
03.2014 - 06.2017
Comfort Consultant (Sales Representative)
Air Service Professionals
01.2004 - 03.2014
High School Diploma -
Ouachita Christian School
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