Blake Bailey
Bogalusa
Summary
Accomplished Customer Service Representative at Capitol Bridge Health Solutions, adept in conflict resolution and data entry. Enhanced customer satisfaction by through proactive problem-solving and empathetic client relationships. Trained new hires, ensuring consistent service quality. Excel in active listening and team development, fostering a positive service experience and bolstering customer retention.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Capitol Bridge Health Solutions
10.2023 - Current
- Learned and utilized customer service software to document interactions.
- Operating in dual lines of business with both ACA Marketplace and Medicare.
- Adapted to changing customer needs and provided appropriate solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Assisted customers with inquiries and resolved issues effectively.
Education
Ponchatoula High School
Ponchatoula05-2017
Skills
- Customer service
- Data entry
- Critical thinking
- Active listening
- Call center experience
- Conflict and problem resolution
- Call management
- Team development
- Quality control
- Customer education
- Staff education and training
- Information security
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, site-wide.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certified ACA Marketplace Customer Service Representative with Capitol Bridge Health Services from Oct 2023 to Today.
- Certified Medicare Customer Service Representative with Capitol Bridge Health Services from November 2024 to Today.
- Microsoft Excel 2013 Certified
- Microsoft Powerpoint 2013 Certified
- Microsoft Word 2013 Certified
Languages
English
Full Professional
Timeline
Customer Service Representative
Capitol Bridge Health Solutions
10.2023 - Current
Ponchatoula High School
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